Solutions Technology Features and Specific Supplements

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Avaya Inc.
4655 Great America Parkway,
Santa Clara, CA 95054, USA

For the provision of industry leading services and highest level of customer satisfaction, Avaya’s products and (cloud) services (“Solution(s)”) may have multiple technology features (e.g., voice, video, social media, analytics, etc.) enabled (“Technology Features”). The foregoing have been grouped into the following categories (the list below does not represent an exhaustive number of all Technology Features which may be embedded into respective Avaya’s Solutions) that help to understand how such Technology Features are associated with privacy. Please note that this site supplements the Avaya Solutions Privacy Statement and is an integral part of it. Additional information about Technology Features embedded into Avaya’s Solutions may also be provided into respective Solution description documentation or certain Solution specific privacy statement.

 

Diagnostics and Analytics Tools
Cookies and Other Similar Technologies
Licensing and Support Tools
Cloud Services
Geolocation-based Services
Social Media
Telecommunications Diagnostic Tools
Third Party Products and Software
Voice, Video Recordings and other Retained Information
Mobile Applications
Usage Metering Tools
Solution Specific Privacy Statements

 

Diagnostics and Analytics Tools

To improve performance and functionality of our Solutions, Avaya may rely on a third party analytics service providers (such as Google Inc. having an office at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA) to automatically collect and generate aggregated user data. This service uses cookies to help Avaya analyse how you use the Solutions and how to improve the performance and functionality of such Solutions. The information generated by the cookies about your use of the Solutions (including your IP address) is transmitted to and stored by Google, including outside the EEA in third countries such as the United States, which might not have data protection laws as comprehensive as in your country.

For web-based Solutions it may be possible for you to refuse the use of cookies by selecting the appropriate settings on your browser (for instructions on how to do this please visit the browser manufacturers' website; alternatively, you can download and install the Google Analytics opt-out browser add-on available via this link). More information about privacy in connection with Google Analytics can be found here. For not web-based Solutions, you may disable analytics under settings of respective Solution which has an opt-out capability.

Avaya branded Solutions using Google Analytics (the list below is provided for illustration purposes only, is not exhaustive and might be subject to change at any time without a notice to you):*

  • One-X Mobile Preferred for Android – available with IP Office 9.1
  • One-x Mobile Preferred for iOS – available with IP Office 10.0
  • IP Office Web Manager – available with IP Office 10.0
  • Avaya Communicator Android 2.1 (GA)
  • Avaya Communicator iPhone 2.1 (GA)
  • Avaya Equinox Client (Android) 3.0 (GA) **
  • Avaya Equinox Client (iOS) 3.0 (GA) **
  • Avaya Equinox Client (MacOS) 3.0 (GA) **    
  • Avaya Equinox Client (Windows) 3.0 (GA) **
  • Breeze Client SDK 3.0 (GA) supports the Google Analytics service.  The client application developed using the SDK may or may not send the anonymous usage information to the Google Analytics service and/or have an opt-out mechanism.

*See Solution documentation (User Guide and/or Administration Guide) for opt-out instructions, such as:

  • Planning for and Administering Avaya Equinox™ for Android, iOS, Mac, and Windows document” found here (page 24, 90 - January 2017); 
  • “Using Avaya Equinox™ for Android, iOS, Mac, and Windows” found here (page 100 - January 2017); 
  • Administering Avaya IP Office Platform with Web Manager” found here (page 37 - September 2016);
  •  “Using Avaya one-X Mobile Preferred for IP Office on Android” found here (page 35 - August 2016);
  • Using Avaya one-X Mobile Preferred for IP Office on Apple” found here (page 32 - August 2016).

** The 3.0 release of Avaya Communicator was renamed to Avaya Equinox Client

By using our Solutions you consent to the use of Diagnostics / Analytics Tools to analyse data (which may include your Personal Data) to improve the effectiveness, performance, functionality and usability of the Avaya Solutions. 

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Cookies and Other Similar Technologies

Avaya

Certain Avaya Solutions (e.g., web-based Solutions) may use tracking technologies such as cookies, scripts and tags. "Cookies" are small files that the Solution places on your device’s hard drive and / or internet browser for identification purposes. Cookies are used to better serve our customers when they return to the Solution which has implemented them. You should note that cookies cannot read data of your device’s hard drive. Respective Avaya Solutions may allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. By not accepting cookies, some functionalities of our Solutions may not be accessible. Avaya considers information collected by cookies and other similar technologies as non-Personal Data; however, to the extent that IP addresses or similar identifiers are treated as Personal Data by local law, we also treat these identifiers as Personal Data.

We may use local shared objects (also known as “flash cookies”) to display content based upon what you view / access on our Solutions to personalize your visit. Flash cookies are different from browser cookies because of the amount of, type of, and way data is stored. Cookie management solutions provided by your browser will not remove flash cookies.

Avaya may also collect domain information (e.g., IP address and referring URLs) as part of its analysis of the use of our Solutions. This data enables us to become more familiar with which customers use our Solutions, how often they use and what parts of the Solutions they use most often. Avaya uses this information to improve its Solutions and prepare new offers. This information is collected automatically and requires no action on your part. We do not tie Personal Data to domain information, except where it is necessary to prevent abuse or fraud on our Solutions.

Third Parties

Some of our Contractors (e.g., tracking utility services) may use cookies, script, tags, local storage, web beacon, etc. on our (web-based) Solutions. Our third party tracking utility services company uses a software technology called clear gifs (a.k.a. “web beacons” / “web bugs”), that help us better manage content on our Solutions by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user's device, clear gifs are embedded invisibly on Solutions, but are not tied to our customers' Personal Data. Local storage (HTML5) is used to provide certain features on our Solutions, to display advertising, and to store content information and preferences. Various browsers may offer their own management tools for removing HTML5.

We may partner with a third party ad network to display advertising on certain our Solutions (e.g., web-based Solutions). Our ad network partner may use cookies and web beacons to collect non-personally identifiable information about your activities on our Solutions to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, it may be possible for you to opt-out by clicking here. If you are located in the European Union, click here. Please note this does not prevent you from being shown advertising. You may continue to receive generic ads.

For more information regarding cookies, please review Avaya cookie notice available here  or visit www.allaboutcookies.org and www.youronlinechoices.eu.

By using our Solutions you consent to the use of cookies and tracking technologies to analyse data (which might include your Personal Data) for better understanding and improving the effectiveness, performance, functionality and usability of the Solutions and, most importantly, to help tailor Solutions or offers for you to improve our services.

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Licensing and Support Tools

Avaya Solutions may include tools that gather information about when and on what hardware the software is installed. Avaya uses such information to keep track of whether the installation is in accordance with licenses purchased by customers as well as to statistically analyse the IT environments in which our Solutions are used or to provide support. In some jurisdictions, the information gathered by the licensing tools will be regarded as Personal Data.

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Cloud Services

Certain Avaya Solutions are provided over the internet, hence your Personal Data is stored on data centres located globally and may be outside your country of residence. Such storage and a model for enabling simple, very convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services) is referred to as a “cloud service”. At Avaya approach to cloud is simple: have the cloud your way. Avaya’s cloud Solutions are built on flexible architectures that support unparalleled compatibility and world-class interoperability with a clear focus on the reliability, security and needs of our customers. Please click here to learn more about Avaya cloud services.

Please note that some of our cloud Solutions may be hosted on our customers' / business partners’ own servers and Avaya may not have access to these servers except if providing maintenance or other services. In such event you may contact the entity hosting the data for more information about its data processing practices and relevant privacy policies.

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Geolocation-based Services

Certain Avaya Solutions require you to disclose information about your current location to function properly. However, you have to make the choice to enable location services - it is not set on by default. Avaya collects such information from your device’s GPS signal, or as inferred from nearby Wi-Fi networks, or mobile network transmitting stations, or other technologies to determine your devices’ approximate location. The information includes your geographical position and information identifying your device such as a phone or SIM card number. Avaya collects and processes geolocation information insofar as necessary for providing the service you requested. If we use geolocation information for our own purposes such as analysis of the use of the service, we do so in statistical, non-personally identifiable form.

You may at any time disallow the application or service to collect your geographical location by selecting the appropriate setting in the relevant application or service or in your device’s operating system. Please note that this will prevent you from using geolocation-based services.

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Social Media

Certain Avaya solutions may: (i) monitor, access, and manage content from social media channels relating to our customers’ businesses, brands, activities and products; (ii) engage in online conversations with individuals posting the content on the social media channels; and (iii) analyse trends in content, such as sentiment and volume, etc.

In addition, Avaya customers may through such Solutions collect content not only from a variety of publicly-available portions of social media channels, but also through standard Internet search engines or by visiting applicable social media channels. On customer’s request, certain our Solutions may also obtain relevant content directly from customers’ social networking websites. Examples of the types of content relevant Solutions may collect and maintain include: (i) publicly available content based on search queries from customers, including the source of any such information; (ii) public content available on customers social networking websites and accounts; and (iii) publicly available metrics relating to the public content retrieved from the Internet such as number of comments, number of unique individuals commenting, number of "likes" and number of followers, etc.

Personal Data collected through such Avaya Solutions may be used for:

Analytics

Avaya provides various functionalities within the Solutions that permit you to analyse content, such as categorizing or aggregating content and displaying it through various graphs and representations. In some cases, Avaya may use third parties (Contractors) to provide additional analysis of the content to provide the services customer has purchased or requested;

Response.

Such Solutions allows customers to engage and communicate with individuals who post content in either a public or a private dialogue. It is customers’ exclusive responsibility, as senders of any messages or communication to individuals, to comply with all applicable laws relating to sending unsolicited email or spam. It is also customers’ exclusive responsibility to comply with any terms of service of the social media channel or website from which the individual’s post was obtained.

Monitoring performance and user engagement

Such Solutions allow customers to monitor individuals who interface with the content posted by customers on their own websites or with content related to the customer on third party social networking sites. It is customer’s exclusive responsibility to comply with any legal requirements in using functionality that allows tracking of individuals.

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Telecommunications Diagnostic Tools

Avaya may collect and process information about the use of our Solutions including the circumstances of telecommunication such as dialled numbers or start and end times of phone calls (sometimes referred to as “metadata”). We only use such Personal Data to fulfil the obligations we have towards our customers, to protect our IT systems against threats and misuse, and to comply with legal obligations and requests by courts or public authorities. We also analyse the information in statistical, non-personally identifiable form in order to improve our products and services.

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Third Party Products and Software

With certain Avaya Solutions you may use third-party products and services such as snap-ins and other software that is not provided by us. Please refer to the third parties’ documentation and websites for information about their privacy practices.

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Voice, Video Recordings and other Retained Information

Respective Avaya Solutions are capable of automatically collecting and storing a multitude of information (e.g., audio, video data) for you. This information may include (but is not limited to) your current presence, video usage, screen sharing, IP address, the recipient ID, the recipient phone number, the caller ID, the caller phone number, duration of your calls, time of your calls, date of your calls, your recorded voice box messages (including ID, phone number, time and date), your saved contacts, network information (e.g., showing other phone network participants’ calling activities) and other log information. The possibility to permanently delete such data as well as the network information about your (calling - communicating) behaviour may be limited, depending on your access rights and the overall access right management by your company (data controller) or network provider. Avaya only processes this information for the purpose of providing and supporting Solutions.

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Mobile Applications

Avaya may obtain Personal Data through applications (“App(s)”) that you download to, and run on, your device (“Device”). Apps provided by Avaya may gain information from, or access data stored on, your Device to provide you with services related to the relevant App. Respective Apps may also provide Avaya with information related to your use of relevant App, information regarding your Device, and information regarding your interaction with an App, which Avaya may use to provide and improve the App services. Depending on the particular App and your Device, you may have an access to configure App services, and the information accessed or obtained by the App; depending on the intended functionality of the App, certain information accessed or obtained by the App on your Device may be accessible to your organisation (e.g., your employer).

In addition to the Apps offered by Avaya, Avaya may offer platforms for the creation of third-party Apps. In such event, third parties may obtain information from, or access data stored on, your Device to provide services associated with any third-party App that you download, install or use. Avaya’s Apps may also contain links or integrations to other Apps provided by third parties. Third parties’ use of information collected through third-party Apps is governed by the privacy statements of such third parties. Avaya encourages you to review the privacy statements of third-party providers of Apps to understand their information practices.

Please also note that Avaya Apps, as well as other Avaya Solutions, may have embedded additional Technology Features such as the ones identified on this site.

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Usage Metering Tools

Respective Avaya Solutions have usage metering and analytics capabilities embedded. Such tools provide accurate tracking of Customer usage of the Solution and also provide the capacity for analyzing Customer usage patterns and generating usage reports required for billing and other commercially reasonable purposes.

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Solution Specific Privacy Statements

In addition to the above, respective Avaya Solutions may have their own privacy statements which explain how Personal Data is being handled for those specific Solutions.

 

June 2017.

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