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Cloud - 6 days ago
The news of Avaya’s announced acquisition of Spoken Communications continues to make waves across the seas of global news publications. This article quotes Jim Chirico, President and CEO of Avaya: “With this acquisition, Avaya customers in large call centers around the world will have a clear migration path. Customers can retain all existing features based on traditional technologies and their Speed Seamlessly migrate these capabilities to the cloud to realize all the benefits of the cloud.” Mercer Rowe, Avaya senior vice president and general manager of Cloud Business adds, “This transaction is a key step toward positioning our customers, partners and new cloud businesses to increase the likelihood of success.” Spoken President and CEO Mohamad Afshar is also quoted: “This is an exciting time to join the Avaya family and our successful partnership has proven that Avaya and Spoken can serve Avaya customers Offering an impressive cloud-based CCaaS product portfolio that provides each customer with services from small and mid-market to global businesses is a seamless way to connect to modern cloud contact centers.”

Avaya收购联络中心即服务提供商Spoken - 并购 (Avaya Acquisition Contact center, service provider spoken-mergers and acquisitions)

CTI Forum (ctiforum.com) February 12 (Compile / Lao Qin): Avaya Holdings (NYSE: AVYA), a global business communications company, announced that it has signed a definitive agreement to acquire Spoken Communications, Enterprise Customer Contact Center as a Service (CCaaS) Solution Innovator, a provider of real-time customer experience management applications built on Session Artificial Intelligence.