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Avaya, “is one of the first companies in its sector to receive double certification as data controller and data processor,” reports this article. The piece explains that the “Binding Corporate Rules (BCRs) were approved by the data protection authority of the European Union,” and “the world leader in business communication technology,” applies them to strengthen the protection of data. The post further explains that “BCRs are internal rules that apply to data transfer. They enable multinationals to share personal data within their organization.” Koldo Loidi, legal director responsible for global data privacy at Avaya is quoted: “The approval of our BCR shows that Avaya has a high standard when it comes to processing personal data and maintaining fundamental privacy principles, such as data security, transparency and data quality.”

Avaya versterkt de bescherming van persoonsgegevens met certificering (Avaya strengthens the protection of personal data with certification)

Avaya (NYSE:AVYA) heeft als een van de eerste bedrijven in haar sector een dubbele certificering ontvangen als gegevenscontroller en gegevensverwerker. De zogeheten Binding Corporate Rules (BCR’s) werden goedgekeurd door de autoriteit gegevensbescherming van de Europese Unie. Hiermee versterkt de wereldleider in zakelijke communicatietechnologie de bescherming van gegevens. Zowel Avaya als zijn klanten en partners beschikken zo over de middelen waarmee het verwerken en delen van persoonsgegevens volledig in overeenstemming is met de Algemene Verordening Gegevensbescherming, waar elke organisatie vanaf 25 mei aanstaande aan moet voldoen.

“Avaya Ava provides customers with operational support in the form of self-service, and, if necessary, redirects their calls to operators,” reads this article. “In the latter case,” the post continues, “Ava broadcasts the entire previous interaction context, preventing the need to repeat information and already performed actions.” Additional points made are that “Ava supports 34 languages and works with services such as Facebook, Twitter, WeChat and Line. According to the developers, the list of social networks and messengers with which the cloud solution can be integrated is constantly expanding.”

Avaya представила облачную платформу, предназначенную для взаимодействия с клиентами через соцсети (Avaya introduced a cloud platform designed to communicate with customers through social networking)

Производитель решений для корпоративных коммуникаций Avaya анонсировал использующую искусственный интеллект облачную платформу Ava, предназначенную для автоматизации и управления цифровым взаимодействием с клиентами через социальные платформы и мессенджеры. Avaya Ava обеспечивает клиентам оперативную поддержку в