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The Avaya Partnership with Afiniti

Avaya and Afiniti Bring AI-Driven Routing to the Contact Center

Avaya and Afiniti have partnered to natively integrate Afiniti AI and machine learning into Avaya contact center solutions. Afiniti’s Behavioral Pairing uses AI to transform how enterprises pair their customers with their agents and employees.

Behavioral Pairing finds subtle, but very valuable patterns of a customer’s past and current interactions and then uses that data to match the customer with the agent best suited to help. Avaya is using Afiniti AI exclusively for Behavioral Pairing in our contact center solutions.

Afiniti Behavioral Pairing can help turn your Contact Center into a profit center. Start planning AI for your existing contact center or contact center app.


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