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Avaya Oceana® Contact Center delivers the best customer experience each time, every time.
Experience simple, contextual, user-defined communications with Avaya Equinox™.
Broadest option of cloud solutions that meet the needs of any business.
Communications-enable the applications and processes your business uses every day.
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A.I.Connect — Making Smart Companies Even Smarter
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eGain customer engagement solutions power digital transformation for leading brands. With eGain Knowledge+AI, you can deliver high-quality customer service by empowering customer service agents with knowledge and AI guidance, making them as productive and competent as your best agents. The solution also guides end-customers to fast, accurate answers in a self-service context.
eGain Knowledge+AI benefits from the best practices the company has developed through successful knowledge management implementations for hundreds of leading enterprises across the globe for over 20 years. The solution enables any agent to handle any customer query by personalizing content and guidance to find answers or execute processes, based on context and expertise level of agents. The solution also guides end-customers to fast, accurate answers in a self-service context.
For more information about eGain, please visit: egain.com