A.I.Connect — Making Smart Companies Even Smarter


Afiniti’s applied artificial intelligence technology is generally applicable to the optimization of any interaction with the possibility of a selection between more than one person. Our technology matches callers with contact center agents using demographic and behavioral data gathered from 3rd party databases in real time, using advanced statistical models supported by a team of data scientists at Afiniti’s Network Operations Center (NOC). Currently we are focused on improving contact center interactions conducted over the phone, and we also provide optimizations for live chat, email, online video and in-person applications.

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