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Realize Total Experience

Deliver Exactly What’s Needed, Every Time

Redefine Personalization on a Customer Experience Platform

In today’s experience economy, every experience matters more than ever. You’re competing for each customer’s time and attention—and you’re working to attract and keep happy employees.

Now there’s a way to make sure everyone has everything they need before they ask. It’s called Total Experience, and it’s the interconnection of customer, employee, user, and multiexperience. And it’s raising the bar for personalization.

Employee Experience

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The employee's perceptions and feelings caused by the effects of all interactions, from recruitment to retirement.

Customer Experience

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The customer's perceptions and feelings caused by the effects of all interactions at every touchpoint.

Total Experience

Multi-experience

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The interaction across digital touchpoints and modalities throughout the user journey.

User Experience

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The experiences for users that occur as the result of how technology, data, and humans interact in a given context.

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Total Experience in Your Business

Can your employees wow every customer? Our research shows how enterprises view Total Experience. Our great resources help strengthen your knowledge. And a self-assessment will reveal how your business compares.

Research ResultsResources & Quiz

Mastering Employee Experience

In this video from Lopez Research, analyst Maribel Lopez discusses the intersection of employee and customer experience, and why a holistic approach is the best way forward.

Mastering Employee Experience

Discover Avaya OneCloud

Make customers feel special every time they connect with your brand. Give employees AI-powered tools to keep them connected. And be ready to pivot continuously to meet ever-changing needs.

Meet Any Need