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Deliver a great customer experience

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Connect customer service across every touchpoint

Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.

Capabilities to create deeper relationships

Give agents what they need to make every customer feel like they matter most—all in a single desktop view.

  • AI Speech Analytics and Noise Removal: Help agents and customers find a quicker, clearer path to resolve each call.
  • Attribute-Based Routing: Ensure every customer is matched with the agent best suited to their needs.
  • Workforce Engagement tools: Empower agents to be their best with in-call monitoring and live coaching. Give supervisors the tools they need to be effective coaches.
  • Automation and self-service: Give customers the freedom to choose their experience. Reduce repetitive and routine calls for agents.
Explore capabilities
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Ventana Research Value Index logo

Ventana research names Avaya exemplary vendor in agent management

Ventana recognizes Avaya’s exceptional ability in Product Experience and Customer Experience that empowers employees to deliver extraordinary experiences.

Download the report

Explore Pricing

Choose from Digital, Voice, or All-Media packages, or create your own unique solution.

View Pricing

Digital

37
user/month

Voice

68
user/month

All Media

100
user/month

Create Your Own Solution

Work with us to create a solution that meets your unique business needs.

What customers are saying

Check out Avaya Experience Platform ratings from independent review site TrustRadius.

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Understanding Contact Center as a Service—CCaaS

Learn how Avaya Experience Platform, a CCaaS solution, gives your customers the best possible experience while giving your business the freedom to choose the technology you need, when you need it.

Find out how Avaya Experience Platform can transform your contact center

Get in touch
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