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CONTACT CENTER
Contact center automation improves customer and employee experiences |
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Avaya’s “The Experience” podcast series |
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Avaya Experience Platform
Explore all the ways you can approach creating effortless experiences in your business. See what the analysts are saying, read the latest research, understand the technology possibilities.
We make it easy: Avaya Experience Platform capabilities fit any organization of any size. And powerful advantages let you scale at your pace and deploy without worries.
See how you can create better experiences for both customers and staff. Read the stories of different businesses solving their customer service challenges using Avaya Experience Platform. We explore AI-powered solutions for integrated desktops and virtual assistants, in-the-moment data retrieval, real-time reporting, and an empowered workforce.
Intelligent contact center awards from Aragon Research Globe.
This report analyzes major providers in the market on their Conversational AI capabilities and future trends. Conversational AI in the contact center is a must for any organization looking to live up to customers' new—and high—engagement expectations.
For the fourth straight year, Avaya leads in the Aragon Research Globe for Intelligent Contact Centers. Avaya Experience Platform uses automation and intelligence to drive a better experience for both customers and the employees who serve them. Avaya has one of the largest contact centers installation bases, offering private, public, and hybrid cloud.
Financial technology and payment company, Global Payments, focuses on customer experiences with Avaya. Agents around the world answer calls asking, "How can we make your day better?"
Constellation Research zeros in on five key trends that are evolving the contact center into a strategic business asset—a hub of customer voice and intelligence that's powering the experience enterprise forward with durable, profitable customer relationships.
Analysts cover the most important “must haves” in any modern contact center, how to choose the right vendor, and why a hybrid contact center approach could be the right decision for your business.
Bring your customer experience forward with new digital services that connect every channel, serve every device, and make both your teams and customers feel empowered. We can show you how.
Contact center automation improves customer and employee experiences.
Discover how automation and conversational intelligence improve the accuracy, personalization, and performance of your customer interactions. Plus, free your agents to provide more of the higher-value, complex assistance only they can deliver.
Artificial intelligence & automation:
Report
AI for customer experience: What businesses are doing now and next
Explore customers’ perceptions about AI, and their level of ease in interacting with it.
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White Paper
Using generative AI for improving customer experience
One biggest advantage of generative AI technology is its ability to process large amounts of content.
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Fact Sheet
Avaya Experience Platform & Google Speaker ID
Fact Sheet covering Active Voice and Passive Voice Authentication methods that can be used with Avaya Experience Platform.
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Blog
AI bots for customer experience: Trends, insights, and examples
How can you implement AI bots in your company, and what will they be able to do for you?
Video
The Avaya AI-enabled customer journey
See how AI can help improve your customers' experience and your employees' productivity throughout their entire journeys.
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How to serve your customers intelligently
Adding cloud-based, cutting-edge capabilities in the contact center has emerged as a powerful tool for transforming customer...
eBook
Innovation for a new world. Work with AI.
To create extraordinary customer and employee experiences, bring AI capabilities into your interactions and workflows.
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Our Workforce Engagement Savings Calculator looks at how your customer contact team is working now and predicts your potential savings if you update with Avaya. It’s all about improving productivity and processes. Changes that can really add up.
Better employee & customer experiences:
Infographic
Companies are making huge strides with customer experience
See the latest on key technology and operational changes at play in CX projects, in this infographic from industry analysts...
Customer experience is fluid, your contact center strategy should be too
Analysts cover the most important “must haves” in any modern contact center.
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See how Albuquerque Public Schools connects students, parents, staff, educators
Avaya Experience Platform helps this school district connect and serve its community—all while simplifying communications and...
Securing your customer experience through biometric authentication with Avaya Hybrid Cloud Services
Avaya customers can now leverage cloud-based passwordless authentication solutions for contact center agents.
Podcast
Enhancing customer & employee experiences in the contact center
Avaya’s Chris Bain speaks with Bryant Richardson, CIO for Skybridge Americas, about enhancing the customer and employee...
Listen to the podcast
Drive competitive advantage by adding cloud-based contact center capabilities
Achieve distinction and impact with capabilities like digital channels, effortless self-service, and personalized customer...
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Analyst Report
Modern private cloud will power the future of work in government organizations
Explore cloud communications and contact center options to help government agencies address changing regulatory mandates, employee...
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Gartner Trend Insights: Rethink customer experience with the CX core model
Gartner says through 2025, half of large organizations won’t unify engagement channels. Learn what’s needed to architect...
Total focus on customer experience
With Avaya Experience Platform, global BPO Bayview Technologies monitors contact streams to see and understand problematic customer...
How Avaya Experience Platform accelerates exceptional customer experiences
When it comes to customer service, the experience has overtaken product and price as a driver for almost every decision we make.
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An outstanding employee and customer experience
Avaya Experience Platform lets Silver Spring Pathfinder innovate with omnichannel contact center, virtual work capabilities, and...
Deliver an Effortless Customer Experience
With our always on contact center, give customers great service on any channel or device.
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Create a company culture built on customer-centric collaboration
Infuse customer-centric collaboration organization-wide with Avaya Cloud Office and Avaya Experience Platform.
Best practices for remote contact center agents
Six best practices for remote contact center agents to boost performance.
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Six Ways Avaya Experience Platform Improves CX and EX
Empower agents to deliver frictionless, fast, amazing service to your customers.
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Success means being everywhere, all the time
Bring employee experience and customer experience together with cloud solutions for UCaaS and CCaaS.