Connect your employees to your customers across the channels they use most.
Find a cloud that’s flexible, secure, and entirely dedicated to your organization.
Rely on our team of experts to help you get the most from your investment.
Serve customers better with employee experiences that boost productivity and collaboration.
Call, meet, message, and more—all in one app.
Connect people, tasks, tools, and more in a customizable app built for immersive collaboration.
Automate and personalize business processes with prebuilt or customized apps.
Explore our complete portfolio of devices for individuals and conference rooms.
Start a monthly subscription to productivity-enhancing Avaya devices.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
Find an Authorized Avaya Channel Partner in your part of the world.
Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
Explore all of the partner types and programs available at Avaya
Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
Transition customers to the cloud fast and on budget, supported by Avaya services and features.
Get to know Avaya through our blogs. Insights on collaboration, customer experience, AI, digital.
Watch videos by topic or just browse what’s new. Interviews, solutions, how-to’s, more.
See inspiring ways companies are using Avaya solutions to change the world of work.
Look at what's new in our world—and how it benefits yours.
Listen in on conversations with tech innovators who are transforming the experience economy.
Learn about the privacy, compliance, and security inside Avaya solutions.
Review the terms and policies associated with Avaya software and services.
Access a full range of information and assistance for your Avaya solution.
Meet Avaya experts at our events, webinars, expos, conferences and more.
Engage with us in an immersive and interactive experience—on site, virtually, or a combo.
In person or online, gain a full understanding of your Avaya solution and its capabilities.
Avaya Experience Platform
Explore all the ways you can approach creating effortless experiences in your business. See what the analysts are saying, read the latest research, understand the technology possibilities.
See how you can create better experiences for both customers and staff. Read the stories of different businesses solving their customer service challenges using Avaya Experience Platform. We explore AI-powered solutions for integrated desktops and virtual assistants, in-the-moment data retrieval, real-time reporting, and an empowered workforce.
Bring your customer experience forward with new digital services that connect every channel, serve every device, and make both your teams and customers feel empowered. We can show you how.
Learn how to increase satisfaction and loyalty when you personalize your customer journey to suit each need and context. Explore the extensive capabilities and techniques available now that can help you deliver individualized, in-the-moment services and product info.
When all your employees—not just customer service reps—are responsible for customer success, you can deliver truly innovative customer experiences. Make it happen by integrating a cloud-based UCaaS and CCaaS solution for everyone. Metrigy Research details what to know and how to start.
Artificial intelligence & automation
The Avaya AI-enabled customer journey
See how AI can help improve your customers' experience and your employees' productivity throughout their entire journeys.
Innovation for a new world. Work with AI.
To create extraordinary customer and employee experiences, bring AI capabilities—machine learning, natural language processing,...
Read the eBook
Maximize customer loyalty with Avaya conversational intelligence
Automatically transcribe voice interactions into actionable outcomes.
Avaya workforce engagement transforms customer experience
Each customer interaction impacts brand and customer loyalty. Discover how to transform the customer experience you deliver by gaining...
7 ways to put speech analytics to work for your business
This advanced technology automatically filters intelligence from thousands—even millions—of recorded calls, so you can take action quickly.
Read the infographic
Our Workforce Engagement Savings Calculator looks at how your customer contact team is working now and predicts your potential savings if you update with Avaya. It’s all about improving productivity and processes. Changes that can really add up.
Better employee & customer experiences
Deliver an Effortless Customer Experience
With our always on contact center, give customers great service on any channel or device.
Read Fact Sheet
Mastering employee experience
In this video from Lopez Research, analyst Maribel Lopez discusses the intersection of employee and customer experience, and why a...
Supercharge your customer and employee experiences
Use AI to process huge amounts of data and find key information in real time—something humans just can’t do.
Read the white paper
Create a company culture built on customer-centric collaboration
Infuse customer-centric collaboration organization-wide with Avaya Cloud Office and Avaya Experience Platform.
Best practices for remote contact center agents
Six best practices for remote contact center agents to boost performance.
Six Ways Avaya Experience Platform Improves CX and EX
Empower agents to deliver frictionless, fast, amazing service to your customers.
Success means being everywhere, all the time
Bring employee experience and customer experience together with cloud solutions for UCaaS and CCaaS.
Planning for success
For new Avaya customers, get the most out of your new CCaaS product and gain confidence as users and admins.
Read the guide