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Pricing is based on concurrent users.
As Low As
*One-time implementation fees apply.
As Low As
Deliver the simple and fast experience customers expect across all your touch points—voice, email, messaging, chat, and social.
Quickly match customers with your experts based on situational context, customer data, employee attributes, and desired outcomes.
Be always open when you provide an effortless experience that lets customers manage their own voice inquiries using natural speech or touch tones.
A personalized workspace easily brings customer insights from different applications and systems into a single, cohesive view.
Help employees anticipate customer needs and personalize experiences by enabling them to interact with customer journey touch points.
Easy-to-use visual task editors enable business users and IT to fine-tune the experience delivered to both customers and employees.
Enhance regulatory compliance with call and screen recording. Drive employee performance with quality management and performance management dashboards.
Integrate homegrown as well as common messaging channels like What’sApp, Facebook Messenger, and Apple Chat into a single system.
Historical and real-time reporting makes it easy to keep a pulse on performance and the overall employee and customer experience.
To better enable the needs of our Contact Center clients, Avaya has worked to provide a true cloud solution based on our Avaya Aura and Elite reference architectures specifically for the needs of our clients' looking to enhance their agent and customer experiences.
Avaya OneCloud CCaaS is a contact-center-as-a-service (CCaaS) offer that provides voice as well as multi-channel features along with self-service administration. Your subscription includes support and guided set-up from our Avaya OneCloud team.
Optional or Add-on Professional and Managed Services are also available and can be added depending on your needs at an additional cost.
There are two different bundles available for Avaya OneCloud CCaaS to meet your business needs: