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Choose Your Experience
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Voice
As Low As
user/month
Buy Now- Cloud-based Call Center
- Self-service Administration
- Skills-based Routing
- IVR*
- Call Recording and 90-day Storage
- Reporting
- Screen Capture
- Live Monitoring
*One-time implementation fees apply.
Digital
As Low As
user/month
Buy Now- Cloud-based Call Center
- Self-service Administration
- Skills-based Routing
- IVR*
- Call Recording and 90-day Storage
- Reporting
- Screen Capture
- Live Monitoring
- Quality Management and Coaching*
- Digital Channels
*One-time implementation fees apply.
Compare Plans
Voice
Digital
Product Features
Add-Ons
Add-ons are purchased through the Avaya Cloud admin portal once your subscription has been created
Avaya OneCloud CCaaS
To better enable the needs of our Contact Center clients, Avaya has worked to provide a true cloud solution based on our Avaya Aura and Elite reference architectures specifically for the needs of our clients' looking to enhance their agent and customer experiences.
Avaya OneCloud CCaaS is a contact-center-as-a-service (CCaaS) offer that provides voice as well as multi-channel features along with self-service administration. Your subscription includes support and guided set-up from our Avaya OneCloud team.
Optional or Add-on Professional and Managed Services are also available and can be added depending on your needs at an additional cost.
There are two different bundles available for Avaya OneCloud CCaaS to meet your business needs:
- Voice: Key Contact Center features including self-service administration, skills-based routing, DTMF auto attendant, call recording and real-time and historical reports.
- Digital: - All the features associated with the Basic bundle plus digital channel interactions.
- Extended Features: Value-add features not included in bundle pricing include post interaction surveys, scheduling and AI-driven voice-to-text transcriptions.
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