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Includes the standard Basic Telephony Feature set: Answer, Hold, Transfer, Mute, Conference, End, Extension Dialing, Stop Recording

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Commonly referred to as queue, a "Skill" groups together a set of agents that can answer a specific call type.

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A web-based application that provides easy visibility into call center performance. Call Center Reporting is comprised of: Dashboards, Real-time reporting, and Historical reporting.

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The cloud call recording solution maintains industry compliance and facilitates with 100% end-to-end dual-channel call recording where all calls are recorded starting with initial customer connection to the system; including the IVR interaction.

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An automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients.

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The Webphone is a web-based application for call delivery and handling, using WebRTC and AES/DMCC technologies and provides call control functions for the agent and supervisor.

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Integrated with Webphone with multi-screen capture capabilities, agents are automatically readied for screen capture and are able to activate which screen they would like to capture when using dual monitors.

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Quality Management provides insight into performance on important business drivers helping to make informed business decisions.

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A unified experience for agents by adding email, chat and SMS interactions allowing customers to engage in their channel of choice.