Patient Appointment Reminder ROI 

"No show" patients cost hospitals millions of dollars both from lost revenue and wasted time for clinical staff and facilities. Patient reminders are a proven way both to reduce no shows and to fill appointments with waiting patients. A solution that automates the distribution of reminders removes the need for dedicated staff to perform that function. Use this calculator to get a quick read on the value to you. We'll email you the results along with a report on how you can maximize your use of the Avaya Patient Appointment Reminder Solution. NOTE: To get you started, we prepopulated the calculator with sample data and industry averages that you can adapt.

Calculate Your Potential Savings

Appointment Revenue

Value

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Number of clinical sites.

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Clinical Sites

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Total number of appointments per clinic per month (for routine visits).

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Appointments

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Average revenue per appointment.

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Dollars

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Annual Revenue Per Clinic from Appointments

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Annual Revenue, All Clinics, from Appointments

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Dollars

No Shows: Costs and Potential Savings

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Overall percentage of missed appointments per year.

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Percent

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Annual Cost Per Clinic of Missed Appointments

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Dollars

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Total Annual Cost of Missed Appointments

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Dollars

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Percent reduction in missed appointments through use of automated reminders.

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Percent

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Percent of missed appointments that could be filled with waiting patients by using automated reminders.

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Percent

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Savings Per Clinic/Per Year from Reducing No Shows

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Dollars

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Total Annual Savings from Reducing No Shows

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Dollars

Referral Leakage Costs

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Number of new referrals per clinic per month.

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Referrals

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Average annual value of a referral.

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Percentage of referrals lost ("leaked") due to inadequate follow-up.

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Percent

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Total Annual Cost of Referral Leakage

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Percentage of lost referrals that could be saved through better follow-up.

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Percent

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Total Annual Savings From Reducing Referral Leakage

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Dollars

Cost of Managing Appointment Calls: Internal

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Percentage of calls to contact center about appointment reminders/missed appointments.

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Percentage of calls to contact center to change/cancel appointments, ask for directions, etc. could now be handled via automated reminders.

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Total annual cost of contact center operations.

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Total Cost of Managing Reminders/Missed Appointments

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Reduction in time devoted to patient appointments as a result of using automated reminders.

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Percent

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Annual Savings in Costs of Generating Patient Reminders

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Dollars

Managing Appointment Calls: Third Party Services

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Number of calls generated per appointment.

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Calls

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Cost per call.

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Total Annual Cost of Third Party Service Across All Clinics

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Total Annual Savings from Using Automated Patient Reminders

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Total Annual Savings per Clinical Site from Using Automated Patient Reminders

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Get your Savings report

DISCLAIMER

AVAYA MAKES NO CLAIM AS TO THE ACCURACY OR COMPLETENESS OF THE INFORMATION PROVIDED BY THIS TOOL. ACTUAL SAVINGS AND RESULTS MAY VARY. THE RESULTS DO NOT INCLUDE THE COSTS OF THE SOLUTION.

TERMS OF USE

THIS TOOL IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY. THE OUTPUT OF THIS TOOL IS PROVIDED TO ESTIMATE THE POTENTIAL SAVINGS BY USING AVAYA’S PATIENT APPOINTMENT REMINDER AND IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND. THE OUTPUT IS BASED IN PART ON DATA ENTERED BY THE USER, AND AVAYA MAKES NO CLAIMS AS TO THE ACCURACY OR COMPLETENESS OF EITHER THE DATA ENTERED INTO THE TOOL OR THE RESULTS PRODUCED BY THE TOOL. THE USER ASSUMES ALL RISK OF USE OF THE TOOL AND, AVAYA WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO ANY ACTIONS TAKEN AS A RESULT OF THE INFORMATION PROVIDED HEREIN, USE OF THE AVAYA SAVINGS TOOL CONSTITUTES YOUR ACCEPTANCE OF THE TERMS.

Patient Appointment Reminder ROI

A Report Prepared For:

Jane Doe

Avaya

Thank you for taking the time to use the Patient Appointment Reminder Calculator.

It's a great way to get a quick read on the savings that can be generated by using automated reminders to handle missed appointments, referrals, rescheduling and more. This report summarizes some of the results your organization could see based on the data you provided and also describes additional benefits from implementing a reminder solution.

Tackling the Problem of Patient "No Shows"

Appointment ‘no shows’ cost healthcare organizations billions of dollars each year both in missed revenue and the resulting inefficient use of expensive people and resources.

According to industry data, 10%-30% of scheduled patient appointments fail to take place as planned.

Based on the information you provided here is how you compare:

Percentage of No Shows industrywide: 10%-30%

Percent of No Shows You Reported: %

INDUSTRY AVERAGE: 10%-30%
of Appointments are
No Shows

Sending timely reminders tackles the primary cause of missed appointments—patient forgetfulness. Surveys show that patients welcome getting them. And, they are ideal for today’s mobile world: providing patients with easy access to these reminders at any time via voice, text or email. Directly integrating the reminders with other systems, such as electronic health record solutions, includes them in the daily clinical workflow, making it possible to quickly distribute updated information to key parties and reallocate resources.

Your Results

What kind of investment return is possible with a patient appointment reminder solution?

ANNUAL COSTS OF MISSED APPOINTMENTS

Costs per Clinic: $

Total Costs: $

ANNUAL SAVINGS BY REDUCING NO SHOWS


By reducing the number of no shows by % and refilling % of those appointments with waiting patients, you can see the following savings:

Savings per Clinic: $

Annual Savings—All Clinics: $

Additional Savings

In addition to reducing No Shows, based on the data you provided, there are other savings that can be realized:

  • Reducing Referral Leakage : $ —Reducing referrals lost from inadequate follow-up
  • Reducing Staff Time : $ -Reduction in staff time devoted to distributing reminders, rescheduling and handling routine inquiries that can be addressed through automated reminders.
  • Third Party Appointment Service : $ —Eliminating the need for an outside calling service.

Savings Summary

Based on the information you provided, here are your total savings, which can be realized by implementing an automated patient reminder solution:

Total Savings: $

Keep in mind, this is just a snapshot of your savings. As you add clinics, specialists, and additional hours—or increase the number of outreach reminders per appointment—your ROI can increase.

Increasing Your ROI

Controlling costs, making better use of resources and enhancing patient satisfaction—those are the mantras for every healthcare organization today. By reducing appointment No Shows you are getting a start on all three—and opening the door to a wide range of other benefits:

Brand Image: People are becoming used to the real-time, interactive scheduling they now routinely experience with services such as Uber. Taking advantage of these kinds of capabilities for appointment reminders conveys that your organization is focused on efficient healthcare delivery.

Personalized: Many healthcare providers worry that an automated reminder system reduces the “personal touch.” In fact, just the opposite is the case. With the Avaya solution, you can take advantage of user profiles to deliver notifications to patients based on their personal preferences (time of day, call, text or email, etc.) The Avaya solution makes it easy for patients to transfer to a live attendant at any time.

Downstream Scheduling Benefits: Maintaining an efficient appointment schedule helps reduce wait times for other procedures, making the patient experience more pleasant and supporting more effective care outcomes.

Cost-effective Outreach: Automated, multi-touch notification capabilities allow you to use lower cost channels to remind patients, helping reduce your overall operational costs.

Focus on High Value Procedures: Each appointment slot can specify procedure type, location and resource requirements, simplifying the rescheduling process and helping you focus on the high value procedures most impacted by no-shows.

Workflow: Real-time integration into other systems (such as EPIC) simplifies information flow.

Implementation & Management: Drag and drop workflows allow business users and administrators to make changes without relying on IT. The management dashboard simplifies administration and analysis by providing key performance metrics and ad-hoc reports through an easy-to-use, web-based interface.

Follow-up/Billing: An appointment reminder system can also be used for automated follow-up and patient payment recovery, delivering significant benefits:

  • Checking in with patients post-discharge helps ensure that they follow instructions (i.e., taking their medication on time), helping reduce the risk of readmission, optimizing the use of clinical resources and improving patient satisfaction.
  • Proactive payment recovery (i.e., reminding patients about on-time bill payment) increases revenue and reduces bad debt while improving agent productivity.

Bundled: The Avaya Patient Appointment Reminder solution, including software licenses, EPIC connector, as well as professional & support services, is available for purchase as a complete package, at a single fixed price.

Talk to an Avaya Healthcare Solutions specialist and let’s look at how we can put an appointment reminder solution to work for you.

Thank you for using the Savings Calculator. Let us provide you a report showing your time/productivity savings estimate and how the Avaya Equinox™ Experience can impact your bottom line.

Would you like to discuss your results with an Avaya conferencing specialist?

U.S. & Canada

(866)  GO-AVAYA

Worldwide

(908)  953-6000

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