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Avaya Equinox™ Experience

  • Use one app for all communications
  • Keep everyone in touch and reachable
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329k

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George Maddaloni

Global CTO, AIG

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Matt Hart

CIO, Arise Virtual Solutions

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Lori McCauley

Director, Unified Communications / Telecommunications, Arkansas Children's

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Eric Miller

CTO / Senior Director, Ascension

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Michael Flodin

COO, US and NearShore, Atento

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Kin Lee-Yow

CIO/VP, CAA

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Lynn Gibson

CTO, CHRISTUS Health

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Kevin Dooly

VP, Dell

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Tonio Garcia

VP, Enterprise Architecture Latin America, DirecTV (VRIO CORP - AT&T)

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Michael Duguid

Managing Director, Telecom & Infrastructure Services, Disney

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Richard Belsky

Sr. Director, Network Communications and Operations, Liberty Mutual

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Greg English

AVP, Global Voice Services Enterprise Technology & Services, Manulife Canada

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Richard Kasper

VP, Global Customer Solutions, MetLife

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Alexandre Theodoro

CIO / Director of Technology, Neobpo

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David Lehman

VP, Global IT Infrastructure and Fleet Technology, Norwegian Cruise Line Holdings Ltd.

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Rafael Mena

CIO, Orange County

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Shafique Shamji

CIO, The Ottawa Hospital

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Fernando Benitez

CIO, Palace Resorts

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Mercedes De Luca

CIO, Pebble Beach

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Gennady Popovich

CIO, Sberbank

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Andy Crowder

CIO, Scripps Healthcare

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Lyle Hardy

Global CIO, Teleperformance

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Carlos Lopez

CIO, Telvista

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Kay Matthiesen

Acting CIO, Yanfeng Automotive Interiors

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8/10

8 of the top 10 colleges in the U.S. rely on Avaya solutions

4,800+

More than 4,800 educational institutions worldwide trust Avaya for their communications systems

5/8

Avaya helps connect 5 out of 8 Ivy League Schools

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Open Ecosystem

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Compare Plans

Product Features

Essential

Business

Power

Standard Telephony Features

i

Includes the standard Basic Telephony Feature set: Call Hold, Call Transfer, Call Forward, Pickup, Park, Personal Park, Caller ID, Extension Dialing, Do Not Disturb

Unlimited, Nationwide Calling

i

Enables unlimited domestic direct-dialed, long distance calling. Reasonable use clauses apply. For more information please see the Avaya Cloud terms of service

Virtual Receptionist

i

Answer calls automatically with customized greetings and automatically direct callers to various extensions or departments through a customized multi-level virtual operator / auto-attendant

Ring and Hunt Groups

i

Ring a series of associated numbers until someone answers or the call is sent to voicemail

After-Hours Service

i

Set a time profile which defines the hours of operation to allow special call handling outside of regular business hours

High-Definition Voice

i

Rich high fidelity audio for crystal clear conversations

Meetings and Collaboration Space

i

Persistent meeting space where people can meet in both realtime and non-realtime to collaborate via voice, chat or video

Instant Messaging

i

Instant message or chat with any team member or guest

Simultaneous Ringing

i

Receive your phone calls on any device you choose, wherever you happen to be

Soft Desktop Client

i

Make, transfer, and receive phone calls from your laptop or desktop computer

Call Recording

i

Record your calls for later review

Receptionist Console

i

Provides receptionists with information and actions to simplify incoming call handling. Enabled for Standard and Power users with a maximum of 10 users per system

Call Reporting Standard

i

Easily monitor and manage customer interactions. Includes standard and custom reports, alerts and notification history

Direct Video Calling

i

Add Video to your point to point phone calls

Call Reporting Advanced

i

In addition to the features in Standard Call Reporting, includes real-time agent, wallboards, DND/login/idle reports, canned reports, agent performance/ timecard

Integrations

Essential

Business

Power

Salesforce© Integration

i

Complete, rich communications for end users directly from inside Salesforce

Google© Integration

i

Browser based real-time communications directly from Google Chrome and in all your Google Apps

Skype for Business© Integration

i

Modern, streamlined, and easy to use collaboration experience with Skype for Business

Toll Free Add-Ons

Essential

Business

Power

Toll Free Service with 1000 Minutes

i

Make it more affordable for customers to contact you without incurring any toll charges. This add-on includes 1000 minutes.

$10.00/ Month
$10.00/ Month
$10.00/ Month
Extra Toll Free Minutes

i

This add-on enables additional minutes for heavy users when 1000 minutes isn't enough

$0.04/ Minute
$0.04/ Minute
$0.04/ Minute

Fax Add-Ons for Any Plan

Standard Fax

Advanced Fax

Pricing
$13.00/ Month
$35.00/ Month
Email-to-Fax

i

Send and receive faxes right from your email.

Print-to-Fax

i

Easily send a fax from any desktop application that allows you to print.

Web Portal

i

Instantly fax-enables any internet connected device. A modern, intuitive web interface makes it simple to send and receive faxes.

Mobile Application

i

View faxes, sort through your fax history, or manage your settings on any device.

Dedicated Fax Number

i

Get a dedicated fax number; additional fax numbers can be added for an extra charge.

Cloud Storage

i

Every sent and received fax is automatically stored securely in the cloud. Tag your faxes to be searched later.

Advance User Management

i

Allow more control over how users access the account, set up groups, and assign specific fax numbers to individual users.

API Integrations

i

The robust Fax API integrates your fax into your current portal or other applications. Access features using RESTful web services.

There are 2 fax levels that can be assigned to an account. All UC Users, regardless of UC type, will have the same fax level if fax is enabled on the account.

Standard Fax includes 750 pages (combination of inbound and outbound), 1 fax line, $.06 per page of overage, and $4 per additional fax line. Advanced Fax includes 1,500 pages (combination of inbound and outbound), 1 fax line, $.06 per page of overage, $4 per additional fax line and APIs.

Usage Billing is based on the number of pages above the base price (for example 750 pages with Standard Fax). Page allocations do not increase with additional fax users. Total pages by package remain the same.

Add-ons are purchased through the Avaya Cloud admin portal once your subscription has been created.

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Basic

Advanced

Product Features

Business Voice Features

i

Includes the standard Basic Telephony Feature set: Answer, Hold, Transfer, Mute, Conference, End, Extension Dialing, Stop Recording

Call Center Routing (SKILL)

i

Commonly referred to as queue, a "Skill" groups together a set of agents that can answer a specific call type.

Call Center Reporting

i

A web-based application that provides easy visibility into call center performance. Call Center Reporting is comprised of: Dashboards, Real-time reporting, and Historical reporting.

Compliance Recording + 90 Day Storage

i

The cloud call recording solution maintains industry compliance and facilitates with 100% end-to-end dual-channel call recording where all calls are recorded starting with initial customer connection to the system; including the IVR interaction.

IVR

i

An automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients.

Cloud Webphone

i

The Webphone is a web-based application for call delivery and handling, using WebRTC and AES/DMCC technologies and provides call control functions for the agent and supervisor.

Screen Capture

i

Integrated with Webphone with multi-screen capture capabilities, agents are automatically readied for screen capture and are able to activate which screen they would like to capture when using dual monitors.

Quality Management and Coaching

i

Quality Management provides insight into performance on important business drivers helping to make informed business decisions.

Add-Ons

Toll Minutes per Agent

i

Payment option for CC Agent Metered Inbound/Outbound Calling Plan Minutes (inclusive of IVR minutes, i.e., applies for caller’s time spent in IVR also)

$0.01/ Minute
$0.01/ Minute
Unlimited Toll Minutes per Agent

i

Payment option per CC Agent for Unlimited Inbound/Outbound Calling Plan Minutes

$70/ Month
$70/ Month
Toll-Free Minutes per Agent

i

Additional Inbound Calling Plan Minutes for Toll-free Numbers

$0.02/ Minute
$0.02/ Minute

Add-ons are purchased through the Avaya Cloud admin portal once your subscription has been created

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Desktop Phone

 
 
Device Fact Sheet
Number of Lines Supported
Wi-Fi Support
Device Enrollment Services Support
Personalization
Calendar Integration
SIP Support
H.323 Support
Digital Support
Wideband Audio
Color Display
Hearing Aid Compatible
Expandable Button Module
Duplex Speakerphone
Wall-mountable
Contact List
Call Log
Headset Connection
Encryption
Power Over Ethernet
2nd Ethernet / Dual Port Ethernet
Touch Screen
Web Configuration
Non-Avaya Platform Support
J100 IP Phone
J129
1
J139
4
J169
4
J179
8
H200 IP Device
H229
1
H239
6
H249
6
9600 IP Deskphone
9601
 
4
9608G
8
9611G
8
9641GS
8
9500 Digital Deskphone
9504
4
9508
8
9400 Digital Deskphone
9404
4
9408
8
1600 IP Deskphone
1603
3
1603SW
3
1608
8
1616
16
1400 Digital Deskphone
1403
2
1408
8
1416
16
1100 IP Deskphones
1120E
4
1140E
Multiline
1120SA
4
3900 Digital Deskphone
3901
1
3902
1
3904
12
3905
12

The Latest & Greatest

Take a look at what's new in our world—and how it benefits yours.

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Conferencing Devices

 
 
Device Fact Sheet
Personal Desktop
Up to 6 Participants
Up to 12 Participants
Up to 20 Participants
Unlimited Participants
USB
Connect smartphone/tablet using Cable
Wi-Fi
Bluetooth®
SIP Support
H.323 Support
Analog Support
OmniSound™
Web Configuration
Battery Powered
Power over Ethernet
Touch Screen
NFC (easy Bluetooth® pairing)
Record to SD Memory Card / USB Disk
Conference Guide
Connection for Headset
Telepresence
Non-Avaya Platform Support
AUDIO ONLY
B109
B149
B159
B169 SIP
B179
B189
AUDIO AND VIDEO
CU-360
H175
XT 240
XT4300
XT5000
XT7100
XT Telepresence

Wireless Campus Devices

 
 
Device Fact Sheet
Personal Desktop
Up to 6 Participants
Up to 12 Participants
Up to 20 Participants
Unlimited Participants
Physical Keypad
Camera
Google Play Access
USB
Cell Phone with Cable
Bluetooth®
SIP Support
Touch Screen
OmniSound™
UC Compatible
Web Configuration
Battery-powered
Charging Cradle
Power over Ethernet
NFC (easy Bluetooth® pairing)
Record to SD Memory Card
Conference Guide
Headset Connector
Firewall Traversal
Personalization
2nd Ethernet / Dual Port Ethernet
Encryption
Duplex Speakerphone
Device Enrollment Services Support
Calendar Integration
Wall-mountable
Expandable Button Module
Color Display
Wideband Audio
Contact List
Ruggedized
Push-to-Talk
Call Log
Man-down Alarm
ATEX Certified for Explosive Environments
Number of Lines Supported
Non-Avaya Platform Support
Wireless Campus
B109
B169
H175
J129
1
J179
8
K155
K165
K175
DECT 3730
DECT 3735
DECT 3745
DECT 3749

Multimedia Devices

 
 
Device Fact Sheet
Physical Keypad
Camera
Google Play Access
Bluetooth®
SIP Support
UC Compatible
Web Configuration
Power over Ethernet
NFC (easy Bluetooth® pairing)
Record to SD Memory Card
Headset Connector
Firewall Traversal
Personalization
Vertical Specific Customization
2nd Ethernet / Dual Port Ethernet
Encryption
Duplex Speakerphone
Device Enrollment Services Support
Color Display
Non-Avaya Platform Support
VANTAGE
K155
K165
K175

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