Featured Case Studies

2500+ Employees
Customer Experience & Contact Center​

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Telekom Serbia
Other

Telekom Serbia

Telekom Serbia, the biggest communications company in Serbia, has played a major role in developing the country’s infrastructure over...

Topic: Customer Service Country: Serbia
100-2,499 Employees
Unified Communications

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Marion County 770x580
Government

Marion County

Learn how the Marion County IT department slashed costs while modernizing its unified communications system with features like voicemail-to-email...

Topic: Unified Communications Country: United States
1-99 Employees
Customer Experience & Contact Center​

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Cloud
Ozonetel_770x580
Other

Ozonetel

Learn how Ozonetel, a pioneer in cloud contact center solutions, dramatically reduced their time to market, gain a competitive edge with the...

Topic: Customer ServiceCloud Country: India
100-2,499 Employees
Unified Communications

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Allo Taxi
Transportation

Allo Taxi

Allo Taxi is becoming the "go-to provider" of ground transportation in Lebanon by leveraging Avaya IP Office™ Platform's...

Topic: Customer Service Country: Lebanon
100-2,499 Employees
Unified Communications

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Customer Experience & Contact Center​

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Services
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Sports & Entertainment

New York Mets

A high-quality customer experience isn’t a game for the NY Mets, it’s a business imperative...

Topic: Bring your Own Device (BYOD)Mobile CollaborationStadium TechnologyUnified CommunicationsCustomer Service Country: United States
100-2,499 Employees
Unified Communications

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Cloud
Insurance

Florius

Learn how Florius & Dimension Data collaborated to make life better for customers, easier for employees & lower costs using Avaya call...

Topic: Multi-channelCustomer Service Country: Netherlands
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