Featured Case Studies

2500+ Employees
Unified Communications

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Cerro Gordo, Iowa-Case Study
Technology

Cerro Gordo, Iowa

Cerro Gordo County, located in Northern Iowa, has a population of 43,000 residents within its sixteen townships and ten incorporated...

Topic: Multi-channelUnified CommunicationsNetwork SecurityMultisite - Branches Country: United States
100-2,499 Employees
Customer Experience & Contact Center​

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

EASTERN SICILY 112 PSAP
Government

Eastern Sicily 112 PSAP

Sicily covers an area of 25.711 km2 and is home to 3 million citizens...

Topic: Emergency Services - E911 Country: Sicily
100-2,499 Employees
Unified Communications

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Allo Taxi
Transportation

Allo Taxi

Allo Taxi is becoming the "go-to provider" of ground transportation in Lebanon by leveraging Avaya IP Office™ Platform's...

Topic: Customer Service Country: Lebanon
2500+ Employees
Unified Communications

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Customer Experience & Contact Center​

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Cloud
CIEE
Technology

CIEE

Strengthening the partnership that is already more than 15-years strong, Avaya has been hired to provide solutions enabling CIEE integrated and...

Topic: Multi-channelTeam EfficiencyUnified CommunicationsCustomer ServiceCloudImproved employee productivity Country: United States
2500+ Employees
Customer Experience & Contact Center​

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Telekom Serbia
Other

Telekom Serbia

Telekom Serbia, the biggest communications company in Serbia, has played a major role in developing the country’s infrastructure over...

Topic: Customer Service Country: Serbia
100-2,499 Employees
Unified Communications

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Marion County 770x580
Government

Marion County

Learn how the Marion County IT department slashed costs while modernizing its unified communications system with features like voicemail-to-email...

Topic: Unified Communications Country: United States
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