Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.
Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible.
YANMAR AMERICA TURNS TO IP OFFICE TO REPLACE AGING VOIP SYSTEM
New Solution Provides Morale Boost for Engine Manufacturer
- Replace end-of-life legacy hybrid VoIP telephony solution
- Implement call center and call reporting functionality
- Introduce mobile capabilities
- Improved company morale
- Crystal-clear call quality
- Hours saved on IT support
- Reduced roaming charges
- Call center and reporting functionality
- $23,000 saved annually on third-party consultants and VoIP hosting
Keeping the Old While Introducing the New
Priming the Implementation Pump for Smooth Takeoff
Immediately Improving Call Quality – and Company Morale
Mobility Saves Money on Roaming Charges
Ready to Grow on the System and as a Business
Yanmar America was founded in 1981 and sells industrial diesel engines for off-road applications, agricultural equipment, construction equipment, commercially rated marine diesel engines, micro combined heat and power systems, gas heat pump systems, generators, pumps, REMAN engines, and genuine parts. Yanmar has brought the world ever more energy-efficient and economic engines and implements through a constant process of development and market expansion. Its goal is to promote the quality of life by providing the machines that use energy with the utmost efficiency and value.