Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.
“With Avaya, we can reap the benefits of enhanced collaboration and being able to share ideas, whether through audio or video or some combination thereof.”
– Scott Fenton, Chief Information Officer, Wind River
LEADER IN EMBEDDED SYSTEMS EMBRACES AVAYA IP OFFICE
Mobility, Sales Process Improvements and Security Drive Decision
“The industries we serve are characterized by high reliability and high performance demands. Deep engagement with our customers and colleagues is absolutely critical to Wind River’s success.”
Mychal McCabe, Vice President of Corporate Marketing, Wind River
Engagement, Collaboration, Innovation
“Like many other highly distributed global technology companies, Wind River has teams all over the world collaborating across functional lines to deliver solutions our customers depend on,” says CIO Scott Fenton. “Getting teams — ranging from groups engineers, software architects, customer service specialties and others — to seamlessly engage, collaborate and innovate with one another was a top goal for Wind River.”
The Wind River management team recognized that the existing environment of disparate business communication installations throughout the organization wasn’t delivering the functionality they needed. After looking at multiple options, they settled on Avaya IP Office™ Platform as the best UC platform for their needs and their vision for Wind River’s global operations.
- High reliability
- CRM integration for the sales team
- Cost efficiencies
- Ease of use
- Ability to facilitate high-performance engagement with customers
“With Avaya IP Office we can reap the benefits of enhanced collaboration and being able to share ideas, whether through audio or video or some combination thereof. This capability is instrumental to realizing the goal of instant communications, where employees at different locations can actually feel as if they’re in the same room together.”
Scott Fenton, CIO, Wind River
After careful consideration, Fenton and his team selected Avaya as their supplier for all telecommunications needs going forward, and are integrating Avaya into their business processes and infrastructure, particularly in sales and operations.
An Investment in Future Success
Wind River Systems recognizes that the right business communications system is an investment in future success — at multiple levels.
At the most basic, Avaya IP Office brings the benefits of company standardization, simplicity, cost-effectiveness, and reliability. As part of Wind River’s deployment, all company locations are to have the same telephone sets. In moving from one location to another, an employee simply signs in to any phone. Because they are already familiar with its operation, there is no learning curve and no missing features they are accustomed to at their regular location.
Beyond the basics, IP Office is also equipped to serve as a full-featured, powerful collaboration core platform with powerful unified communications capabilities.
Avaya provides capabilities for:
- Video solutions (supporting mobile devices, desktops, and HD room systems)
- Contact center solutions (expandable from basic services to multichannel capabilities, call recording, and more)
- Security measures that help mitigate the risks of toll fraud, call hijacking, and denial of service attacks — while enabling remote workers without the need for VPN
Part of the mobility vision at Wind River is to embrace a BYOD (“bring your own device”) strategy and equip employees, regardless of whether their mobile device uses IOS and Android, with Avaya one-X® applications to integrate their handheld into the enterprise communication fabric.
“When we selected the Avaya products the security aspects were critical. The Avaya products went through an extensive review by our security organization here at Wind River and passed with flying colors.”
Scott Fenton, CIO, Wind River
Positive Business Impact
The flexibility and capabilities of Avaya IP Office enable employees to be reached at ‘one number’ on their deskphone and also their mobile devices. Employees can move around the office or travel and take calls on their mobile devices when they are away from their desks. Fewer missed calls mean fewer missed opportunities and customer service and support benefits.
By adopting Avaya’s session border control solutions technology, Wind River is also enabling more secure work-at-home models for its employees.
Integration with Wind River’s CRM platform, Salesforce.com, allows screen pop capability when customers call, retrieving information automatically on past transactions and related information that the sales person can use to maximize each customer interaction.
Avaya one-X® Portal, a web-based unified communications client, consolidates access to various applications in a single interface, combining access to telephony control, conferencing and messaging. The client application is managed centrally and does not required software to be installed on user computers. Wind River has standardized on the Avaya 9608 IP deskphone, an eight-line set which offers high definition audio and easy-to-use controls. The deskphone offers an interface and features consistent with the Avaya one-X web application and mobile endpoints that Wind River has deployed.
“The bottom line is that I look at Avaya as a key strategic partner for Wind River. Avaya really understands our business, how we can be successful, and brings solutions to the table that are going to help us get where we want to go.”
Scott Fenton, CIO, Wind River
Intel paid $884 million to acquire Wind River in 2009.
For over 30 years, Wind River® has been an integral part of bringing computing power into the lives of just about everyone in the world. The global leader in embedded technology, Wind River offers the industry’s most comprehensive device development portfolio, backed by award-winning customer support. Complete vertical platforms built on our market-leading real-time operating system and commercial open source solutions enable our customers to exploit fully the unique advantages of each approach. Companies around the world trust Wind River as the foundation for their innovation. For more information, please see www.windriver.com.