Voss Auto Network
Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible.
Multi-Location Auto Dealership Equips Sales Force with Integrated Mobility Option to Eliminate Missed Customer Calls
“There was literally no way to track any calls that were missed, nor could we figure out how many calls were missed,” recalled Kevin Murvay. “We knew that one of the first projects we would undertake when I started here, almost three years ago, would be to get phones with IP capabilities.”
– Kevin Murvay, IT Director,Voss Auto Network
The new messaging capabilities have been a helpful for Voss Auto Network. One feature that didn’t seem important during the purchase cycle has proved to be highly valued by the staff: voicemail to email capability.
The sales staff also appreciates the twinning feature, which lets them pair their desk phones to their mobile phones. “Sales people can walk the lot and not miss a call,” observes Murvay. Voss Auto Network employees also all have direct numbers now, which are automatically updated into the company’s online internal directory via the IP Office administrative tool. Gone are the days of relying on a manually updated, printed spreadsheet with phone numbers.
The Voss Auto Network is proud to be part of the Centerville, Beavercreek, Monroe, and Tipp City communities. Starting with Chevrolet in 1972, Voss Auto Network boasts nine franchises: Chevrolet, Cadillac, BMW, Honda, Toyota, Scion, Hyundai, Land Rover, and Joe Morgan Honda). The Voss Auto Network is the largest network of dealerships and has been recognized as the leader and innovator in the Dayton/Miami Valley area of Ohio.