Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible.
Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.
CSS CORP ENABLES EASY TEAM ENGAGEMENT WITH AVAYA VIDEO CONFERENCING SOLUTIONS
CSS Corp selected Avaya Scopia® video conferencing to accelerate sales productivity and response to its customers. With the new Avaya video solution, the company drives better collaboration among its teams and customers, resulting in a significantly higher level of engagement — along with a 10% to 12% reduction in travel expenses. Employees and customers can join meetings with HD video from virtually anywhere using their mobile devices, laptops, desktops and even video room systems.
- Support BYOD enabling users to participate in video meetings with their personal devices
- Deliver seamless access to external users, customers, and vendors so that they can participate in video meetings with their choice of device including dedicated videoconferencing room systems
- Enable full conferencing recording including video and any content shared
- Providing senior managers the ability to participate in video meetings with their preferred device – whether PC, Mac, smartphone or tablet
- Support video conferencing on any network (Internet, IP, ISDN)
- Broadcast high profile video meetings featuring the CEO and investors to large scale audiences via streaming enabling every employee to participate
Which Solution to Pick?
- ease of deployment
- ease of use
- ease of management
- range of operation
- bandwidth efficiency
About CSS Corp
CSS Corp is a leading technology company supporting enterprise and consumer products, managing IT infrastructure and deploying networks. CSS partners with many Fortune 1000 companies to help realize their strategic business outcomes and be future-ready. Technology support is a core competency. CSS’s expertise and in-depth understanding of the enterprise and consumer product space, along with their pedigree in infrastructure management, helps their 100+ worldwide customers increase revenues, optimize costs, enhance IT availability and business efficiency. CSS has over 15 years of experience managing large and complex support ecosystems.