Colombia Technology Company

100-2,499 Employees
Unified Communications

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Customer Experience & Contact Center​

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

The innovative desktop device allows users to have a simple and natural engagement, integrating voice, video, chat, and collaboration apps on a single device.

Benefits

Improved Customer Service

TECHNOLOGY COMPANY UPGRADES TO AVAYA VANTAGE™

One of the largest network companies in Colombia turned to Avaya Vantage™ to help upgrade their system and stay up to date with the latest in desktop devices technology. As part of a show and tell about Avaya’s new products and technology, this device was shown to director level executives – Avaya Vantage was included because of its features, functionality, look & feel. A truly, consistent user experience across all the devices – be it a desk phone, mobile or a tablet was the key driver for its adoption. The Vantage devices will be placed in the mainboard offices at customer’s site.

The all-glass, innovative, dedicated desktop device allows users to have a simple, instant, and natural engagement, integrating voice, video, chat, and collaboration apps on a single device through one-touch connections. By using Avaya Vantage the customer will be able to change the way they use their desk phone and give their desktop a refreshed look.

CHALLENGES:

  • Technological obsolescence
  • Costs

VALUE CREATED:

  • Streamlined communications
  • Upgraded technology
  • Consistent user experience

BENEFITS:

  • Cost savings
  • Increased productivity
  • Shorter onboarding process

Users can stay on the line and do other tasks such as access apps and send messages, eliminating pauses and the need to manage multiple devices to get things done, thus enabling seamless workflows. Avaya Vantage allows them to streamline their processes and focus on other important tasks.

Additionally, users will be able to seamlessly transition from their mobile and tablet onto Vantage on their desktop because it runs the Equinox Client, which offers the same user experience. There will be no need for additional training and it also limits onboarding confusion since users are comfortable with the clients & applications they are already used to.

The sleek, Avaya Vantage is a cool desktop communication tool employees get to use and is bound to create a lasting impression on visitors to this customers’ mainboard offices – delivering an up-to-date look.

Vantage also offers this customer complete integration of communications in their business applications.

As this technology company grows and upgrades, Avaya Vantage is setting a new standard for experiencing innovative desktop devices at a very affordable price.

AVAYA SOLUTIONS DELIVERED
AVAYA PRODUCTS DEPLOYED
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