Top 25 US Charity
Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.
LARGE CHARITY SUPPORTS 100+ SITES WITH LEAN IT TEAM
Avaya Support & EXPERT SystemsSM Give Boost to Stability, Allowing IT to Focus on High Value Projects
Every organization knows the importance of stretching each dollar. That’s especially true of a non-profit.
The organization has 125 locations in the US, with an array of business communications solutions in place. These locations are monitored 24x7 by Avaya EXPERT SystemsSM, which capture any alarms throughout the day and overnight, and remotely diagnose and auto-resolve 90% of alarm generated service requests that arise without human intervention.
- Small IT staff overseeing large number of 100+ locations
- Support required for multi-vendor environment
- Insufficient tools to troubleshoot end user business communications problems
- Business communications issues diagnosed more quickly
- Emergency situations resolved quickly
- Avaya Aura® 6.x
- Avaya Emergency Recovery Services
- Avaya Support Advantage Preferred
- 8x5 Onsite Support
- Upgrade Advantage
- Client Service Manager