Launched in the UK in 2015, Treated.com offers online doctor and pharmacy services today in ten European countries. Patients from all over Europe can consult with healthcare practitioners about lifestyle treatments and renew prescriptions for existing medications. Medicines are dispensed either from the Treated.com pharmacy in the UK and sent to patients by tracked courier, or from partner pharmacies based in the EU.
Treated.com is focused on providing a complete a package of care to patients. This starts with the patient seeking treatment or guidance for a medical issue online and continues with the provision of advice from a medical practitioner, who prescribes medication where appropriate.
Treated.com’s business was growing. Avaya arrived on the scene to help leadership deal with growth challenges. And…it became quickly apparent that the firm could do better than their legacy cloud communications solution, and benefit from a more cost-effective and innovative solution from Avaya.
“We considered a number of cloud options,” said Inayat Omarji, Treated.com’s Operations Director. “Avaya was able to offer the best solution for what we were looking for.”
“Call routing, better compatibility, remote working capacity, and the function to transfer calls in house – they were all features that we found appealing. In addition, we were won over by the hosted system model, as it didn’t require much pre-installed hardware, and therefore came with no big upfront costs. Compared to a server-based system, the hosted system gives us much more flexibility.”