Testimonials

Comprehensive Pain Specialists
“With Avaya, there’s an attitude of: we have great products and can help you figure out what’s the best solution for your needs. The way I work, I need vendor partners, not just vendors trying to sell to me.” Read the Full Case Study>
  • Bobby Tishaw

  • Vice President of IT Operations

Woodbridge Township
"Moving to Avaya's cloud-based, premise solution has helped us with scalability and cost reduction." Read the Full Case Study>
  • Michael Esolda

  • Chief Information Officer

W. Bruford
"Our expectations of the Avaya technology have been met and we look forward to further exploring the multiple benefits that a cloud telephony solution can offer.” Read the Full Case Study>
  • Ashley Pugh

  • Managing Director

Transcom
“We are moving away from voice-only to omnichannel support with chat, email, and WebRTC, and using Avaya Breeze." Read the Full Case Study>
  • Sytze Koopmans

  • CTO

SCG Cement-Building Materials Co., Ltd
"Avaya allows us to respond proactively at every step of the customer engagement.” Read the Full Case Study>
  • Nithi Patarachoke

  • Vice President, Domestic Market

Liberty Sport
“The installation and cutover was perfect. It was so good that we’ve invested in training an approved agent to be Avaya certified." Read the Full Case Study>
  • Robin Young

  • Vice President

SEE ALL>

Featured Case Studies

1-99 Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Retail

W. Bruford

W. Bruford’s legacy in-store server and Panasonic phone system was over six years old and had limited functionality, with nothing more sophisticated t

Topic: Team Efficiency, Unified Communications, Customer Service, Cloud
100-2,499 Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Healthcare

Comprehensive Pain Specialists

Healthcare Group Cures Contact Center Woes with Avaya Cloud Solution...

Topic: Team Efficiency, Customer Service, Cloud, Multisite - Branches
100-2,499 Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Networking

Build a path to the future. Avaya’s advanced fabric networking technology takes SDN networking and cloud services to the next level. Reduce network outages, enjoy quicker access to information, and easily integrate new communications channels and applications. If you wish, do it all with your existing infrastructure.

Government

Woodbridge Township

Woodbridge, New Jersey has been a township for longer than the United States has been a country...

Topic: Team Efficiency, Network Security, Customer Service, Cloud