Avaya IP Office Helps Bring Sushi Tei into the Digital Age
Core to Sushi Tei’s business is bringing exceptional service and value to diners. The restaurant chain is popular in its native Singapore and throughout Asia, and they are aggressively expanding into new markets, including Vietnam, Cambodia and Myanmar. Great food is the heart of Sushi Tei’s popularity and success, which has led them to be a finalist in the Restaurant Association of Singapore in the “Best Japanese Chain Restaurant” category. What differentiates them is their adoption of modern technology and an understanding of the always-on, always-connected expectations of modern customers – especially important in Singapore where people love technology as much as good food!
One of the challenges faced by Sushi Tei’s technology infrastructure was an outdated analog telephone system that was no longer meeting the business’s requirements. They needed a robust communications platform that would provide a unified experience to its customers, partners and employees across every touch point. They found it with the Avaya IP Office platform, recommended by channel partner IOSYS.
With IP Office, new features like mobility and bring your own device (BYOD) better enable employees to connect with customers and each other.
“Partners, customers and colleagues expect instant response and personalized service,” says Janice Lee, Assistant Director, Finance and Admin. “To engage and execute on market opportunities faster, our employees need to be able to work effectively, wherever their work takes them. Avaya has helped us to create a more effective and mobile workforce, and to continue building a highly collaborative culture.”