With over 160 years of experience, it’s clear that Standard Chartered stands by its brand promise: Here for good. The leading international banking and financial services company has a presence in 60 of the world’s most dynamic markets, assisting retail banking customers in nearly 30 of those. The organization’s long-standing presence is a testament to its adaptability and responsiveness, being able to anticipate and meet evolving expectations and needs. “The only constant in business is change, and this is more evident than ever in today’s era of banking,” explained Stuart Beaumont, Global Head of Voice & Virtual at Standard Chartered.
“Our position as a leading international financial services provider gives us a unique perspective of the global market, including trends and changing behaviors. The one thing we’re seeing among consumers across every location and demographic we serve is the desire to better control the banking journey using intelligent and flexible digital capabilities.”
It’s true. Technologies like seamless omnichannel, artificial intelligence (AI), automation, and data analytics—as part of an effective digital transformation strategy—are expected to increase profits for financial institutions by over 40% between 2015 and 2020. “It’s our mission to stay in step with our clients’ fast-paced, digitally-connected lives to make banking easier for them. That means redesigning banking to be truly simple, convenient and secure.”
As a leading global financial institution, here’s how Standard Chartered leveled up its digital transformation with Avaya…