Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible.
Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.
Clear for take off
Challenge: Functional extensions to the existing communication solution were increasingly inefficient. A tight schedule and the sprawling airport complex made the migration challenging.
Solution: The future-proof Avaya Communication Manager now controls all communication tasks for more than 2000 connections.
Result: Investment protection, flexible comfort functions and precise reporting – the solution from Avaya reduces costs, provides added value and improves service.
A seamless migration Process
Simple exchange during on-going operations
Reports at the touch of a button
About SR Technics
Solutions and products
- Avaya Aura®
- Avaya Aura® Communication Manager
- Avaya Aura® Messaging
- Avaya Aura® Call Center Elite
- Avaya Aura® Application Enablement Services
- Avaya one-X® Communicator
- Avaya one-X® Agent
- Avaya 9400 Series Digital Deskphones
- Basic Call Management System – Reporting Desktop
- Managed Services
SR Technics is one of the largest independent providers of technical aircraft services in the world. It is a full-service provider of MRO for aircraft, component, and engine services. This is coupled with extensive engineering know-how, broad technical training offerings, and VIP completion services. The group's head office is based at Zurich Airport.