Spital Limmattal in Schlieren (Zurich Canton) secures the extended basic care of over 77,000 patients annually in the Swiss regions of Limmattal and Furttal. It offers high-end medical services and is positioning itself in the market as one of Switzerland’s most patient-friendly hospitals.
In recent years, the hospital has made massive investments in new systems and in a new building with state-of-the-art medical facilities. To guarantee optimal workflows for employees and the best possible care of patients, the hospital wanted to install a platform for internal and external staff communications and an information and entertainment system for patients in the new building.
“To date we had used different channels for our internal and external communications,” explains Roman Plattner, Director ICT at Spital Limmattal. “Pagers, telephones, e-mail and other media were deployed in parallel but were often not compatible or efficient. In addition, our provision to patients of communication media such as telephone, television, radio and internet was no longer up to date. The establishment of an integrated, modern communications platform was one of our key projects when it came to the technical fit-out of the new hospital building.”
The tender for the system included the following specifications:
- Complete integration of all communications channels (fixed line telephony, VOIP, mobile telephony, internet, etc.).
- Ensure availability of all patients and staff by means of a dedicated, device-independent telephone number.
- Individual selection and allocation of required communications channels for different workflows and needs (e.g. for medical personnel, administration personnel, patients, and family members).
- Maximum operational reliability.
- Reliable data protection.
- Cost efficiency.
- Flexibility for future expansions.
- Installation and commissioning within a short space of time.
Spital Limmattal contracted Damovo Schweiz AG to devise the communications platform. Damovo recommended Avaya IX Digital Contact Center, Avaya IX Digital Workplace with Avaya IX Calling as well as Avaya IX Meetings and Avaya IX™ Wireless Handsets for the implementation.
Spital Limmattal’s communications infrastructure had become increasingly complex over the years. Doctors were alerted via pagers, for example, communicated via fixed-line telephone, cell phones and e-mail, and went online or retrieved data stored internally using mobile or stationery computers. During the admission process, patients had to apply for telephone cards, a TV, and internet access; they were usually dependent on stationary devices, and had to pay a significant share of the costs themselves. Taken as a whole, a confusing and out-of-date system landscape had evolved that was both labor-intensive and expensive, despite being of limited benefit.
Damovo is an Avaya Edge Diamond Partner, has comprehensive know-how about all Avaya components, and can precisely assess their performance and the ways they can be deployed. Spital Limmattal accepted the recommendation and chose Avaya as its system provider.