Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible.
ACCOUNT OPENING BY VIDEO: SPARDA-BANK BADEN-WÜRTTEMBERG MAKES EYE CONTACT WITH THE CUSTOMER
Digitization of the Banking World: Continuously Opening New Communications and Sales Channels
In addition, in the 1990s, several Sparda banks founded Sparda-Telefonservice GmbH in St. Ingbert as a centralized call center for first-level support. The current existing solution is to be replaced in 2016 by Avaya Interaction Center - where the entire routing of incoming calls runs via the unified communications platform at the Nuremberg data center.
- Need for a way to combine the advantages of personal customer contact with the latest digital technologies
- Desire to offer banking customers new communication and sales channels and thus more choice and freedom
- Video conferencing solution provides the necessary functions to serve customers across multiple channels
- Successful implementation and acceptance of account opening by video prepared Sparda-Bank for the digital transformation of banking
Strengthening Personal Contact by Video
Options and Freedom Were the Winning Factors
Well-equipped for the Digital Transformation
About Sparda-Bank Baden-Württemberg eG
The Sparda association consists of twelve independent institutions. They are connected by a jointly operated data center, Sparda-Daten-Verarbeitung (Sparda data processing) in Nuremberg, and an internal communication service, Sparda-Phone Service GmbH in St. Ingbert. In terms of economic data (as of fiscal year 2015), Sparda-Bank Baden-Württemberg plays a leading role in the network of cooperative banks. With total assets of EUR 14.0 billion, it is the largest cooperative bank in Baden-Württemberg. It has a total of 39 branches and 49 self-service banks. 730 employees, including 50 trainees, serve approximately 700,000 customers and 505,000 members with a customer volume of 22.8 billion euros.