Southwark Council Cuts Wait Times in Half
Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible.
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Products and solutions
- Avaya Aura® Contact Center
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ABOUT SOUTHWARK COUNCIL
The Southwark Council is the third biggest landlord in the United Kingdom with some 55,000 properties under management.
Southwark Council is the local authority responsible for the London Borough of Southwark. It provides a full range of public services including housing, environmental services, waste collection and recycling, social services, planning and regeneration to a population of 288,000 people. The Council is the third biggest landlord in the country with some 55,000 properties under management. In 2011, it set out ten promises for A Fairer Future – one of which was to improve customer service. www.southwark.gov.uk