For school districts nationwide, choosing a phone system isn’t simply about having dial tone when you lift the handset. It’s about the deployment of a collaboration platform that connects the entire community and integrates with other platforms to help keep students, staff and faculty safe.
Christina Jimenez is Senior Director of Technology for California’s rural South Monterey County Joint Union High School District (SMCJUHSD). The district’s four schools serve 2,500 students and employ 120 staff.
Jimenez recently undertook the process of evaluating and deploying a new phone system for the district. She chose Avaya IP Office™ Platform.
“Our switch to Avaya IP Office has given us a full-featured and reliable communications solution,” says Jimenez. “We’re light years ahead of where we used to be.”
Poor reliability of communications systems
Insufficient safety measures for the district’s campuses
Inadequate communication platforms for district employees
Improved accessibility and productivity of staff
Reliable access for community members to the district and its resources
Fully integrated E911 solution to help keep staff, students and faculty safe
Reliability and Features
SMCJUHSD deployed Avaya solutions across its four sites, including IP Office, 200 Avaya 9600 series IP phones, Avaya Voicemail Pro and a third-party E911 solution. Jimenez reports that users at all campuses are seeing the difference and are pleased with the new solution.
The mobility of district employees has been improved by the addition of IP Office to the network. The district’s reception staff is delighted with the Avaya wireless headsets, which allow them to pick up calls while walking around. The IP Office mobile twinning feature is proving valuable to district employees like Jimenez, who are often away from their desk phones.
The caller ID functionality has been well received, as users now know who is calling before they pick up the phone, for both internal and external calls. The ability to dial an extension directly anywhere in the district, instead of calling a specific school switchboard and then dialing an extension, has been a significant time saver.
Avaya IP Office has alleviated the district’s serious voicemail struggles with its previous voicemail system. These included callers being cut off in the middle of leaving a message; messages being misrouted; and multi-day lag times in recipients receiving their voice mails. Users also now receive notifications when they have a voicemail with a message waiting indicator on the desk phone, and it’s easier for users to retrieve their messages and to play back messages.
“Now when any member of our community calls, someone will answer,” says Jimenez. “If they have to leave a message, we know it will reach the intended recipient, it’s not going into a black hole.”