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One of the leading oil exploration and development companies in Tunisia, Serept has developed over 244 oil wells in its 85+ years of operation. Looking to the future, Serept leaders decided that its legacy communications infrastructure, consisting of separate systems managed by multiple vendors, was a hindrance to its future success. The plan was set to create a fully integrated, advanced unified communications solution for Serept. In addition, an important project requirement was that the upgrade did not disrupt business operations during the migration process.
Serept issued a tender at the end of 2014, with the objective of migrating their current data, telephony and wireless infrastructure to create a standardised unified communications environment.
Databox, a subsidiary of Telnet Holding, is a local Avaya partner in Tunisia which has enjoyed a strong partnership with Serept for years. Serept trusted Databox’s capabilities, hence Databox was short-listed for Serept’s tender.
Databox responded to the tender, based on Avaya’s comprehensive range of IP telephony, data and wireless solutions. The tender process was extensive and complex, but by September 2015, Databox had received a preliminary contract agreement.
The contract was finalised in November 2015, with the aggressive goal of procuring a large proportion of the equipment by the end of December 2015. Most factories slow down their production schedule towards the end of the year, so the timelines were tight. Avaya and Databox had to develop detailed and complex plans on how to migrate the networks by the end of March 2016.
The migration was a challenging task, as network availability and telephony communication is fundamental to the successful running of the business. Serept’s legacy system had to be moved smoothly, with as little disruption as possible. Serept also required a new dial plan for a clearer and more efficient operational structure. The implementation was phased over several weekends so as not to interrupt day-to-day business operations.
Avaya started the network migration at the main site. Once that portion of the work was complete, they began to migrate the other three sites.
Amir Ballaaj, Project Manager and Telecoms Engineer at Serept, commented, “Working with Avaya, Databox met the rigorous deadline, seamlessly migrating the data and wireless network infrastructure in multiple stages over several weekends.”
Avaya’s technology is very robust and reliable.
Working with Avaya, Databox met the rigorous deadline, seamlessly migrating the data and wireless network infrastructure in multiple stages over several weekends.
Once the network portion of the upgrade was complete at all sites, the migration of analogue-to-IP phones began, following a similar phased process.
The initial feedback has been very positive. Serept’s users have embraced the varied and multiple capabilities of the new Avaya technology and have found that its multiple features greatly enhance their overall end user experience. From a project deliverable perspective, the upgrade was delivered on time and on budget.
Nejib Kallel, DataBox Line of Business Director, explained: “By integrating Serept’s communications, Databox (as Avaya’s Regional Partner) ensured excellent customer satisfaction for Serept.”
Bellaaj added, “Avaya’s technology is very robust and reliable. This is Avaya’s first implementation in the gas and oil industry in Tunisia, and it has been just as successful as the many technology solutions that they have deployed worldwide."
Avaya provides the most complete portfolio of Unified Communications, software, services and networking infrastructure for digital business. The project with Serept was complex and challenging, but Avaya successfully implemented a truly unified IT solution, demonstrating strong technical expertise in the context of the oil and gas industry.
Serept is an abbreviation for “Society for Research and Exploitation of Petroleum in Tunisia”. Serept was established in 1931 and today has over 500 employees. It is a multi-site operation whose notable activities include operation of the oil field ‘Ashtart’, located in the Gulf of Gabès, off the coast of Tunisia.
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