Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.
“That’s a perfect example of what a system like this is supposed to do. We’re cutting out the middle man and responding to a crisis call much faster.”
—John Dispaldo, emergency management and electronics security manager, West Chester University
SAFETY IS TOP PRIORITY FOR WEST CHESTER UNIVERSITY
University Sees Sharp Improvement in 911 Response Times
Campus safety is receiving more attention than ever, as evidenced in recent years by federal government requirements that most U.S. colleges report campus crime statistics. The annual ‘Best Colleges’ rankings from US News & World Report now include campus crime as a college selection criteria.
As John Dispaldo, emergency management and electronics security manager at Pennsylvania’s West Chester University (WCU) explains, the issue promises to be even more pressing over time. “College enrollment is growing, so the market is there for higher education to get bigger, not smaller. So, as more people enroll, campus safety becomes increasingly critical.”
Fortunately for WCU, its public safety record is strong. Dispaldo plans to keep it that way. WCU leverages E911 technology from Avaya and Conveyant Systems, Inc. As the University grows, and its environment shifts to a more high-density campus model, security is top-of-mind.
“We have a lot of things going on in a very small area,” explains Dispaldo. “It’s reached the point where we can’t build out, we can only build up."
“As we keep getting bigger, the sheer density of our campus makes having a system like we have now with Avaya all the more critical,” he comments. “With this in mind, its important to plan well in the event of an emergency.”
"The safety of our students, staff, and faculty has been greatly enhanced. The public safety department has improved its response time to emergencies campus-wide."
—John Dispaldo, emergency management and electronics security manager,
West Chester University
Upgrade a Boon to Campus Safety
WCU is a state-owned institution, and the largest of the 14 universities in the Pennsylvania State System of Higher Education. It offers both graduate and undergraduate programs, and employs 1,800 faculty and staff members. Total enrollment is 16,611, with approximately 12,558 full time undergraduate students on campus.
When the time came to upgrade the on-campus public safety dispatch center recently, Sentry E911 from Avaya partner Conveyant was deployed. It integrates seamlessly with the University’s Avaya Communication Server 1000.
Before the E911 solution, dispatchers at the campus public safety center didn’t have a defined location identifier, hampering their ability to quickly and accurately respond to emergencies.
The decision to deploy the E911 solution was based on providing quicker turnaround and response times. Today, when a 911 call is placed, all pertinent location information appears immediately on the screen of the dispatcher at the WCU Public Safety Dispatch Center. Often, a dispatcher will make a follow-up call, right after police have been sent, to confirm that the call was received, that an officer was dispatched, and to gain more insight into the emergency situation.
“Now, with the dispatch center having the Conveyant system on their desktops, the dispatcher can actually see what’s going on, including the designation of the call’s location — all of that information is populated,” says John Huk, WCU’s telecommunications manager.
An added benefit: the solution also mitigates the challenges of a converged campus network populated with moveable IP phones.
“In a voice-over-IP environment, where phones can be moved and plugged back in anywhere, you don’t necessarily have an accurate location for a 911 call,” explains Joe Sincavage, WCU’s director of networking and telecommunications. “We have no way to lock down the phones. We put out a lot of messages telling people not to move phones without contacting us first, but that doesn’t always work.”
The Conveyant E911 solution includes a discovery protocol so that if phones are moved to different buildings, they are programmed to automatically update their emergency location identifiers. The WCU IT team has taken it one step further by using designation fields within the Avaya Communications Server 1000 to provide the exact room number when a 911 call comes in.
Dispaldo reports that the experience he has had with Avaya, as well as the ease of use he’s seen with the Conveyant solution, has been very positive. “We’ve never had an issue with support or service,” he says. “It was very easy to train our dispatchers to use it. In fact, it couldn’t be simpler. You just have to read what appears on your screen.”
And the WCU IT team had a good working relationship with Avaya and Conveyant.
“The implementation working with both Avaya and Conveyant was very positive,” says Huk. “The solution works well.”
"It is vitally important to have a reliable solution like the Avaya/Conveyant offering in this type of environment. It absolutely cuts down on response time and improves dispatching accuracy, it saves precious moments during emergencies."
—John Dispaldo, Emergency Management and Electronics Security manager,West Chester University
Faster Response Times, Better Outcomes
The WCU Public Safety Dispatch Center achieved its goals of improving turn around and response times with this E911 solution.
For example, a recent 911 call was received from the Human Performance Lab at the University’s Health Sciences Building. The information appeared at the campus dispatch center at 10:04 am, help was sent between 10:04 and 10:05, and an officer arrived on scene within two to three minutes. Contrast that to dialing 911 and reaching only the county police department, who are highly unlikely to be familiar with exact locations on the campus. Precious time is lost just in explaining the physical location, and then the actual response time will be upwards of 15 minutes.
“That’s a perfect example of what a system like this is supposed to do,” recalls Dispaldo. “We’re cutting out the middle man and responding to a crisis call much faster.”
Huk confirmed very quick response time to test calls he’s made as well. “I made a couple of test 911 calls and just hung up. An officer was here in less than 5 minutes.”
“The safety of our students, staff, and faculty has been greatly enhanced,” says Dispaldo. “The public safety department has improved its response time to emergencies campus-wide.”
The Next Steps for a Secure Campus
Moving forward, the WCU IT team is looking into mobility solutions. The campus safety staff is eagerly anticipating the roll out.
Huk explains the importance of mobility in an E911 environment. “We’ve removed a lot of desk phones within the residence halls, because all of our students have their own mobile devices. I think a lot of campuses are doing the same. We have 6,000 students living in our residence halls, and being able to determine their exact locations if they dial 911 from a cell phone is a high priority.”
Tim Kenyon, president of Conveyant Systems, can attest to the demand for an E911 mobility solution, “Supporting wireless is of major importance. It’s a trend we’re seeing at university campuses generally. We continue to work hand-in-hand with Avaya to expand on this capability.”
The mobile solution, planned for release in early 2016, will provide better proximity information when a 911 call is placed from a mobile device.
“It is vitally important to have a reliable solution like the Avaya/Conveyant offering in this type of environment,” concludes Dispaldo. “It absolutely cuts down on response time, and improves dispatching accuracy. It saves precious moments during emergencies.”
Keep staff, students and faculty safe in an environment of growing enrollment and increasing campus density
Respond to emergency calls quickly and accurately despite converged campus network populated with moveable IP phones
Much faster emergency response times, resulting in better outcomes
Immediate access to location information allowing dispatchers to turn calls around quickly
Advanced software capabilities that alert IT staff when a VoIP phone is moved
About West Chester University
West Chester University of Pennsylvania is the largest of the 14 public institutions in the Pennsylvania State System of Higher Education and the fourth-largest university in the Philadelphia area.
The University offers more than 100 graduate and undergraduate programs in the arts and sciences, business and public affairs, the social sciences, visual and performing arts, health sciences and teacher education.
West Chester University of Pennsylvania is the largest of the 14 public institutions in the Pennsylvania State System of Higher Education and the fourth-largest university in the Philadelphia area. The University offers more than 100 graduate and undergraduate programs in the arts and sciences, business and public affairs, the social sciences, visual and performing arts, health sciences and teacher education.
What our Customers are saying
“The safety of our students, staff, and faculty has been greatly enhanced.The public safety department has improved its response time to emergencies campus wide.”
TRIAL AGREEMENT FOR AVAYA COLLABORATORY
v. 1.0 January 27, 2018
"TRIAL CUSTOMER," "YOU", OR "YOUR" AS REFERENCED HEREIN MEANS THE LEGAL ENTITY WHICH IS ACCEPTING THIS TRIAL AGREEMENT, PLACING AN ORDER UNDER THIS TRIAL AGREEMENT, OR IS DOWNLOADING, ACCESSING OR USING THE SOFTWARE AND SERVICES (OR HAS PERMITTED SOMEBODY TO DO SO ON ITS BEHALF).
YOU REPRESENT THAT YOU ARE A CORPORATION, COMPANY OR OTHER BUSINESS ENTITY, AND NOT A CONSUMER, AND THAT YOU HAVE AUTHORIZED THE PERSON ACCEPTING THIS TRIAL AGREEMENT TO BIND YOU TO THIS TRIAL AGREEMENT. THE PERSON ACCEPTING THIS TRIAL AGREEMENT ON YOUR BEHALF REPRESENTS THAT HE OR SHE HAS READ THE TRIAL AGREEMENT DOCUMENTS IN FULL AND HAS FULL LEGAL AUTHORITY TO LEGALLY BIND YOU TO THIS TRIAL AGREEMENT. SUCH PERSONâS ONLINE ACCEPTANCE OF THIS TRIAL AGREEMENT WILL HAVE THE SAME LEGAL EFFECT AS IF YOU WERE PROVIDING A HANDWRITTEN SIGNATURE OF ACCEPTANCE. IF SUCH PERSON DOES NOT HAVE SUCH AUTHORITY OR IF YOU DO NOT WISH TO BE BOUND BY THIS TRIAL AGREEMENT, SELECT THE "I DECLINE" BUTTON AT THE END OF THIS TRIAL AGREEMENT. OTHERWISE, SELECT THE "I ACCEPT" BUTTON AT THE END OF THIS TRIAL AGREEMENT TO SIGNIFY THAT YOU AGREE TO THE TERMS AND CONDITIONS OF THIS TRIAL AGREEMENT. YOU MAY PRINT A COPY OF THIS TRIAL AGREEMENT BY SELECTING THE "PRINT" BUTTON AT THE END OF THIS AGREEMENT. THIS AGREEMENT IS EFFECTIVE AS OF THE DATE YOU EITHER SELECT THE "I ACCEPT" BUTTON OR ACCESS OR USE THE AVAYA SOFTWARE OR HOSTED SERVICES.
YOU RECOGNIZE AND AGREE THAT THE SOFTWARE AND SERVICES ARE FOR BUSINESS USE AND NOT FOR CONSUMERS, AND YOU REPRESENT AND WARRANT THAT YOU WILL USE THE SOFTWARE AND SERVICES FOR BUSINESS PURPOSES ONLY AND NOT FOR PERSONAL, FAMILY, HOUSEHOLD, OR ANY OTHER CONSUMER PURPOSE.
Avaya and its licensors reserve and retain all right, title, and interest in the Hosted Services and any and all software, products and services that are included in the Hosted Services, including, but not limited to, any and all modifications and derivative works made thereto. Avaya hereby grants You a limited, non-exclusive, non-transferable, royalty-free right to access and use the Hosted Services during the Trial Period (defined below) solely for Your internal evaluation purposes only and only for use in a non-production environment. You shall not reverse engineer, decompile, sublicense, lease, assign, copy, modify, merge or transfer the Hosted Services or any Avaya software or code.
Trial Customer may internally trial the non-production version of the Hosted Services from the United States only for a period of up to 90 days from the date when Avaya enables access to the Hosted Services or otherwise makes the Hosted Services or its software available to You, unless that time period is modified in writing by Avaya at its discretion ("Trial Period"). This trial is for Your internal review only, and You may not offer the Hosted Services to any End User or other party during the Trial Period. Upon expiration of the 90 day trial period or any extension thereof, You shall cease use of the Hosted Services, return all software to Avaya, and irretrievably delete all software from your systems. Upon request, a duly authorized representative of Trial Customer will certify such destruction to Avaya. Avaya may share such certification with applicable suppliers whose software is part of the Hosted Services.
Avaya provides the Hosted Services "AS IS" for non-production use only without any warranties, express or implied, and without any promise to enter into a definitive agreement with You for the purchase or license of the Hosted Services. Use of the Hosted Services is at Your own risk, and You understand and agree that if the Hosted Services do not operate as expected, or if Avaya so chooses, Avaya reserves the right to end the Hosted Services trial without liability to Avaya. Either party, without any liability to the other, may terminate this trial early.
AVAYA DISCLAIMS ALL EXPRESS, STATUTORY, IMPLIED OR OTHER WARRANTIES, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT.
AVAYA AND ITS SUPPLIERS SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH, ARISING OUT OF OR RELATING TO THIS TRIAL AGREEMENT OR USE OF HOSTED SERVICES, OR FOR THE LOSS OR CORRUPTION OF DATA, INFORMATION OF ANY KIND, BUSINESS, PROFITS, OR OTHER COMMERCIAL LOSS, HOWEVER CAUSED, AND WHETHER OR NOT AVAYA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
IN NO EVENT SHALL AVAYA'S OR ITS SUPPLIERâS TOTAL LIABILITY TO TRIAL CUSTOMER IN CONNECTION WITH, ARISING OUT OF OR RELATING TO THIS TRIAL AGREEMENT OR THE HOSTED SERVICES EXCEED FIVE HUNDRED DOLLARS ($500). THE PARTIES AGREE THAT THE LIMITATIONS SPECIFIED IN THIS SECTION WILL APPLY EVEN IF ANY LIMITED REMEDY PROVIDED IN THIS TRIAL AGREEMENT IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
FOR PURPOSES OF THIS TRIAL: (i) THE HOSTED SERVICES ARE NOT A TELECOMMUNICATIONS SERVICE; (ii) THE HOSTED SERVICES MAY NOT BE CONNECTED TO THE PUBLIC TELEPHONE NETWORK; (iii) THE TRIAL CUSTOMER MAY NOT USE CONFIDENTIAL, PERSONAL, PERSONALLY IDENTIFIABLE, PRIVATE, OR PERSONAL HEALTH INFORMATION WHEN USING THE HOSTED SERVICES; (iv) THE HOSTED SERVICES MAY NOT BE USED FOR ANY HIGH RISK ACTIVITIES; AND, (v) TRIAL CUSTOMER ACKNOWLEDGES AND UNDERSTANDS THAT THE HOSTED SERVICES ARE NOT INTENDED TO SUPPORT OR CARRY EMERGENCY CALLS OR COMMUNICATIONS OF ANY NATURE TO ANY TYPE OF EMERGENCY SERVICES OF ANY KIND, INCLUDING 911 AND E911 SERVICE OR SUCH SIMILAR SERVICES WHICH MAY BE LIMITED OR UNAVAILABLE. AVAYA IS NOT LIABLE IN ANY MANNER FOR TRIAL CUSTOMERâS USE OF THE HOSTED SERVICES IN VIOLATION OF THIS PARAGRAPH.
You shall observe all applicable laws and regulations when accessing and/or using the Hosted Services or any content of the Hosted Services, including, but not limited to, any export and import laws and/or regulations.
Because Avaya provides the Hosted Services to You as a trial, Your feedback will be essential to Avaya. Avaya will contact You periodically for Your feedback and You will provide feedback to Avaya. Any feedback You provide will become the property of Avaya, without any payment or other conditions owed to You. By signing below, You hereby assign to Avaya all right, title, and interest in and to such feedback. Avaya cannot promise to implement any of Your feedback in any future releases of the service.
Avaya and its suppliers reserve and retain all right, title, and interest in the Avaya Hosted Services, trial or otherwise. You must maintain the confidentiality of any information Avaya provides regarding the Hosted Services and any conversations Avaya has or other information Avaya exchanges about the Hosted Services, including Your feedback and comments ("Confidential Information"). You may not disclose to any third party, or provide or enable access to the Hosted Services or any other Confidential Information, by any third party. By signing below, You agree to take all reasonable precautions to protect Avayaâs Confidential Information, and Avaya will also take all reasonable precautions to protect any confidential information You share with us in connection with this Hosted Services, which, at the time of disclosure, is designated as confidential.
YOU SHALL DEFEND, HOLD HARMLESS, AND INDEMNIFY AVAYA AND ITS AFFILATES FROM AND AGAINST ANY DAMAGES AND LOSSES, INCLUDING BUT NOT LIMITED TO COURT COSTS AND ATTORNEYSâ FEES, IN CONNECTION WITH ANY THIRD PARTY CLAIMS OR ACTIONS BROUGHT AGAINST AVAYA AND/OR ITS AFFILIATES AS A RESULT OF OR RELATED TO YOUR USE OF THE HOSTED SERVICES OR ANY FAILURE BY YOU TO COMPLY WITH THIS TRIAL AGREEMENT.
This Trial Agreement constitute the entire understanding between You and Avaya with respect to the subject matter herein and will supersede all previous and contemporaneous communications, representations or understandings, either oral or written, relating to that subject matter. There are no third party beneficiaries to this Trial Agreement. This Trial Agreement will be governed by and construed in accordance with the laws of the State of California. If there are any disputes arising under or related to this Trial Agreement, You agree to submit disputes to the jurisdiction of, and venue in, the California state and federal (Northern District of California) courts. The parties confirm that it is their wish that this Trial Agreement, as well as all other documents relating hereto, including all notices, have been and shall be drawn up in the English language only. Les parties aux preÌsentes confirment leur volonteÌ que cette convention, de meÌme que tous les documents, y compris tout avis, qui s'y rattachent, soient. This Trial Agreement may be executed using commercially accepted electronic signature services. In the event of a conflict between the terms of this Trial Agreement and the incorporated documents, this Trial Agreement shall take precedence.