Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible.
Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.
AVAYA SOLUTIONS HELP POORVIKA MOBILES ACQUIRE A RELIABLE, MODERN COMMUNICATIONS SYSTEM
Poorvika Mobiles, a privately owned company, is a leading multi-brand retail chain that deals in mobile phones and connections, accessories, chargers and internet data cards in India. A move to its new state-of-the-art six-floor office headquarters in 2015 prompted Poorvika to assess its communications systems. It decided to upgrade to Avaya’s Internet Protocol (IP) telephony platform and high-definition video conferencing system. The company is aiming to increase cost savings and deliver better services to over 4 million customers.
Supporting a Growth Strategy
The Search for a Comprehensive Solution
Increase Contact Center Efficiency
Real-Time Collaboration Leads to Improved Productivity
A High Quality Communications Solution
Looking Ahead With a Trusted Business Partner
- Deploy a flexible, reliable, cost-effective communications platform to support multiple locations
- Improve communication throughout the company
- Reduce operational costs such as travel expenses, and increase savings
- Reduce complexity resulting from the use of multiple providers
- Support the company’s ambitious growth strategy
- Enhanced real-time collaboration, streamlined efficiencies
- Improved user experience
- Improved productivity
- Seamless communication between staff in multiple locations
Poorvika is a leading destination for online mobile shopping in India, offering some of the best prices and a completely hassle-free experience with options of paying through Cash on Delivery, Debit Card, Credit Card and Net Banking processed through secure and trusted gateways. Shop now for your favorite Mobiles, Tablets & Gadgets . Poorvika has over 200 one-stop-mobile-shops across 43 cities in Tamil Nadu, Pondicherry and Karnataka.