Parkar’s Customer to Partner Journey with Avaya
Parkar Consulting & Labs offers a full suite of Product Engineering, Cloud Computing, Data Analytics and Digital Transformation solutions to help clients solve some of their most complex and niche business challenges. Headquartered in Chicago, they also have offices spread across seven locations including India, the Bay Area and Warsaw. The company has 150+ employees including consultants and an engineering team. Their name is derived from Paradigm Shift + Karma and translates into their day to day behavioral belief. Parkar has teamed with prolific consultants with deep domain experience who go beyond what’s expected to deliver what truly matters most to clients. Their consultants apply principles learned over the years, driving clients to modernize their technology infrastructures. Their entire DNA is focused on “Bringing Silicon Valley to the Enterprise” and to help clients accelerate the culture, technology and software development changes.
Under the Parkar Labs initiative they are also building their expertise in emerging technologies like Blockchain, Machine Learning, Deep Learning, etc. TEAL, their first product, compliments the product management practice and was built to address issues in software automation and DevOps adoption. It’s the result of years of experience with consultants in automation testing across various domains and industry verticals
- The need for a single solution provider to address their complete collaboration needs
- At the new office, key employees need productivity applications such as mobility and video
- Open Standard Solution that can seamlessly integrate with their UC solutions at other locations
- Due to stringent rollout dates, they needed a solution that can be deployed quickly
- Cost saving of approximately $12,000 USD
- Seamless integration with existing UC solutions
- Increased flexibility and mobility
- Improved communications and collaboration
- Increased productivity and enhanced efficiency
Hunt for a Solution
Parkar Consulting & Labs was looking for a complete solution for Networking, UC & Video Collaboration for their new setup in Pune, India. Parkar needed a single solution provider to address their complete collaboration needs. At the new office, they wanted to empower key employees with productive applications such as mobility and video. Their customers are geographically spread across the world and reliable communication had become crucial for the business to succeed. The team faced a significant challenge – due to its globally distributed operations, Parkar could not afford even a few hours of downtime on its communication network. The company saw an increased need for a modern communications platform along with enhanced flexibility to support its expanding operations. They needed an open standard solution that could seamlessly integrate with their UC solution at other locations, facilitate faster deployments, save valuable time and reduce costs considerably. Due to the stringent rollout schedule, Parkar wanted to have a solution that could be deployed in a short period of time.
This year-and-a-half-old firm reached out to Avaya, hoping they could provide accurate and reliable solutions to all their challenges, and to their relief, they found it all available under one roof. To provide one complete and secure solution to the firm seemed to be a challenge, but Avaya emerged as the winner. As stated by Ms. Saroj Hange, a Solutions Consultant at Parkar, “Avaya was found to be a perfectly suitable option for the organization.” The resilience and competency that the Avaya solutions provide were the ideal fit for this situation.
Avaya, with the help of its partner ISK, deployed the IP Office SMB platform: 150 IP users with a mix of 1600 and 9600 series IP phones, 10 Power user licenses for top management and roaming users, Scopia XT5000 for video collaboration for both within and outside the organization, and a 3500 Series LAN switch for robust networking for real time business critical communications.