US National Mortgage Company

2500+ Employees
Unified Communications

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Customer Experience & Contact Center​

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

The  Avaya OceanaTM solution will allow them to expand their market presence and attain growth targets. 

Benefits

Improved Customer Service
Increased Productivity

NATIONAL MORTGAGE COMPANY SELECTS AVAYA TO HELP AMERICANS REALIZE THE DREAM OF HOME OWNERSHIP

Focused on securing the American dream and providing exceptional customer experiences, a national mortgage company chose Avaya to help achieve their business objectives.

The mortgage company services clients across the United States and was struggling to deliver optimal service as each state has its own licensing requirements and therefore requires to be serviced by an appropriate agent with the correct credentials.

Partnering with Avaya's strategic consultants, a plan was developed to transform the way they do business. Key priorities to match the correct customer with the appropriately qualified agent, based on the state they are calling from and additional factors such as call type, customer attributes, language preference and agent proficiency, will easily be met with the dynamic nature of Avaya OceanaTM solution attribute matching.

The solution will allow them to expand their market presence and attain growth targets through significant improvement in the efficiency, and therefore productivity, of agent resources.

AVAYA SOLUTIONS DELIVERED
AVAYA PRODUCTS DEPLOYED
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