Glasgow’s Queen Elizabeth University Hospital (QEUH), and the adjoining Royal Hospital for Children (RHC), constitute one of the largest acute care hospitals in the United Kingdom. The Queen Elizabeth University Hospital has 14 floors which stand on a site as big as five football pitches offering 7,500 rooms, 30 operating theatres, 34 lifts and the largest emergency department in Scotland. All 1,109 adult general beds are in private ensuite rooms with outside views, as are the general beds in the Royal Hospital for Children.
The new hospital facility opens a window onto a whole new approach to patient care. Planners examined new ways to improve the overall patient experience using state-of-the-art systems, while also leveraging existing investments across the NHS Greater Glasgow and Clyde (NHSGGC) network.
A key focus for Karen McSweeney, Telecommunications General Manager, NHS Greater Glasgow and Clyde, was how best to equip staff with business communication tools in a large-scale environment with some 6,000 phone extensions.
“With the size of the hospital,” says McSweeney, “we are very dependent on collaboration and communication tools. Consequently, we’re in a shift from the old view, which was: if it isn’t broken, don’t fix it. Our approach now is: stay at the forefront of technology, and not lag behind.”