Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.
“Only Avaya offered the entire solution at the right price – including video conferencing, which we initially thought was beyond our budget.”
– Gary Bulog, General Manager, The Office of the New Zealand Privacy Commissioner
The Office of the New Zealand Privacy Commissioner found that Avaya IP Office Server Edition and the Avaya Scopia XT5000 delivered far more than expected.
The Office of the Privacy Commissioner has a wide range of functions, including investigating complaints about breaches of privacy, running education programs and examining proposed legislation in New Zealand.
An office relocation in May 2014 prompted the Office to re-evaluate its communications systems. Its upgrade to Avaya’s Internet Protocol (IP) telephony platform and high-definition video conferencing system has delivered some pleasant surprises.
“We had to do a lot of patching to keep our system functional and we had to keep adding things to it without ever reaching the conclusion of having a decent, stable product. It was offering us little more than a box to spend more money on.”
– Gary Bulog, General Manager, The Office of the Privacy Commissioner
Provide the Office of the Privacy Commissioner with a modern communications system and a better experience for both employees and customers.
The Office needed to replace two existing systems from a different supplier that had been in place for 12 years.
“We had to do a lot of patching to keep our system functional and we had to keep adding things to it without ever reaching the conclusion of having a decent, stable product,” the Office of the Privacy Commissioner’s General Manager, Gary Bulog, said. “It was offering us little more than a box to spend more money on.”
The challenge was to find a system that would eliminate these problems – a voice-over-IP, unified communications solution that would be much easier to manage. The Office also needed advanced security, call blocking, call queuing (an 0800 line) and integration with its fibre optic wide area network connection. It wanted a system that offered scalability, good technical support, reporting functions, and cheaper calls and toll rates. “We didn’t have a system that could support our growth plans and our telecommunications costs were rising,” Mr Bulog said.
Products and solutions
Avaya IP Office Server Edition
Avaya Scopia XT5000 HD video communications system
Avaya Ethernet LAN switch infrastructure
Mr Bulog said three providers were considered but only Avaya offered the entire solution at the right price – including video conferencing, which the Office initially thought was beyond its budget.
The solution comprises the Avaya IP Office communications platform and the Avaya Scopia XT5000 video communications system. The latter is the only system on the market to incorporate dual 1080p/60fps live video and content, HD audio, simultaneous H.264 high-profile and scalable video coding, 9-site multi-party calling and optional USB recording.
With 36 employees in two offices in Auckland and Wellington, the Office of the Privacy Commissioner quickly began enjoying the video conferencing system’s benefits.
“We are actually able to do things we never thought we would be able to do," Mr Bulog said. "The meetings we now have are more productive, more meaningful.”
Having only one communications system has improved the user experience for employees. New hires are able to learn the ropes more quickly through the ‘call listen’ function on the 0800 line that allows real-time training.
Avaya IP Office makes it easy to change phone extensions and it integrates with Microsoft Outlook.
The video conferencing system has saved money, cutting down on air travel between the cities when face-to-face meetings are required. Weekly staff meetings and general meetings incorporating both offices have greatly improved communications across the organisation.
Reporting on calls received on the 0800 phone number allows the Office to monitor the public response to privacy issues reported in the media. Statistics on caller information, location, time and other data are available, improving the Office’s reporting and governance capabilities, as well as it helping it understand how well it is serving its customers.
The commission expects to be able to expand and modify the system easily over the next five to 10 years.
Better communications between offices
Reduced travel costs
Improved user experience
Easier, faster user management
Improved monitoring of public responses to privacy issues
Ready access to caller information
The Office of the Privacy Commissioner administers the Privacy Act 1993, which sets out the principles that guide how personal information can be collected, used, stored and disclosed in New Zealand. The Office is responsible for investigating complain1ts about breaches of privacy, runnin1g education programs, and examining proposed legislation and how it may affect individual privacy. http://www.privacy.org.nz.
What our Customers are saying
“We are actually able to do things we never thought we were able to do before. The meetings we now have are more productive, more meaningful.”
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v. 1.0 January 27, 2018
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