For nearly 30 years, the Outaouais region in Quebec has served as a popular travel destination. With a population of nearly 50,000, the Collines-de-l’Outaouais regional county municipality (RCM) is home to seven municipalities, including Cantley, Chelsea, L'Ange-Gardien, La Pêche, Notre-Dame-de-la-Salette, Pontiac, and Val-des-Monts. This large region of the Outaouais contains several hundred lakes, valleys and hills—almost one fifth of which consist of the historic Gatineau Park—and offers the best of entertainment, such as museums, a casino, festivals, resorts, recreational tourism and much more.
With plenty of tourist attractions and a high rate of population growth, the RCM des Collines-de-l’Outaouais understood the importance of a good quality of life and the need for an improved feeling of security for its citizens and visitors. Hence, they took the lead in regards to the legal obligation by deciding to be proactive and quickly initiating the migration towards new technology for the processing of 9-1-1 calls which, in Canada, is currently in heavy planning and industry coordination through the CRTC Emergency Services Working Group, and will be progressively implanted between June 2020 and March 2024.
Avaya has made this possible by integrating a solution that provides next generation 9-1-1 emergency telephone service (NG9-1-1). The municipality chose to migrate its main site from the existing telephone system to Avaya IP Office™, a flexible, high-performing Unified Communications platform. Mindful that the quality of any implementation relies on the expertise of the integrator, the municipalities IT Director, Marcel Dufour and his team looked to Avaya Diamond Integrator, Combat Networks Inc., recognized as Avaya Partner of the Year since 2017. Combat Networks’ engineering know-how was key for all integration aspects of the RCM initiative, including the integration of the intercom system, the interfacing with the 9-1-1 call dispatching system, and the inclusion of the system broadcasting telephone messages via email to police officers - all solution areas where Combat Networks has extensive knowledge and experience.
“Our aim is to provide improved services to the entire population of the seven municipalities at a lower cost, while maximizing security and efficiency,” explained Dufour.