Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible.
MOBITECHS Transforms Contact Centres with Avaya Aura® Technology
- Reduced call times by 10%
- Responded to up to 15,000 more calls each day
- Minimized need to invest in additional contact centre staff
- Streamlined system maintenance and administration
- Ensured 99.999% system availability
Supported 15,000 more calls while minimising investment in additional staff
Cut call times by 10%
Streamlined system maintenance and administration
Enhancing customer service with multimedia capabilities
Applications & Systems
- Avaya Aura® Contact Center 6.3
- Avaya Aura® Call Center Elite 6.0
- Avaya Call Management System 16.3
- Avaya Voice Portal 5
- Avaya Workforce Optimization 11
- Avaya Common Server HP DL360 G7
- Avaya 2050 IP Softphones
- Avaya 1608 IP Deskphones
MOBITECHS can now respond to up to 15,000 more calls each day than in the past.
MOBITECHS is a mobile telecommunications infrastructure and technical services company, and a member of Vietnam Mobile Telecom Services (VMS), based in Vietnam. The company provides a variety of contact centre and maintenance services, and customer care and sales services for VMS mobile phone company Mobifone. It also builds, installs, upgrades and maintains telecom infrastructure and equipment.