Manning Stainton Estate Agents
Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.
Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible.
WEST YORKSHIRE ESTATE AGENT SOLD ON BENEFITS OF FABRIC NETWORKING AND TEAM ENGAGEMENT
Putting their Customers First
The Need for Speed
- Slow network restricted staff’s ability to work efficiently
- Poor, unreliable voice quality was causing frustration amongst staff and customers
- Document files were stored at each local site making it difficult to share between branches
- Vast improvement in voice quality and reliability allows staff to provide enhanced customer service
- The new network’s speed and reliability has boosted staff morale and productivity
- Electronic documents, pictures and property details are now stored in one location and can be easily accessed in any branch
Future-proofing with Fabric
The Solution in Action
About Manning Stainton
Manning Stainton, Leeds’ largest estate agent, is a private practice with 19 branches across Leeds and surrounding towns in West Yorkshire. They offer expert advice on residential property including valuations, property management, RICS Homebuyer reports and building surveys. As well as dealing with residential property sales and letting, Manning Stainton also offers auction, expert witness and insurance services.