Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible.
For ‘blue light organisations’ such as Lancashire Constabulary, the effective running of its Contact Centre really can be a matter of life or death.
Cut costs and improve Service
A partner that goes above and beyond
ABOUT LANCASHIRE CONSTABULARY
Product and Solutions
- Avaya Aura® Contact Centre
- Avaya Communication Server 1000
- with Survival Media Gateways
On an average day, Lancashire Constabulary receives in the region of 3,000 calls. Conversations can last anything from a few seconds to hours depending on the nature and severity of an incident.
Lancashire Constabulary is one of the top performing police forces in the country and lead the field in their approach to policing communities. Lancashire Constabulary has received national recognition for its commitment to providing a high quality service to residents in the county. The Constabulary has become one of only two police forces in the country to have achieved the Government’s Customer Service Excellence Award. http://www.lancashire.police.uk/ about-us