Halloran HR Resolutions Ltd. an HR Practice, based in Galway, Ireland, is a successful consultancy company offering a variety of training services to both public and private sector clients. The training provided includes Dignity at Work (anti-bullying/anti-harassment training); Management Development Training; Management Coaching; Workplace Mediation Services; Workplace Investigation Services and HR and Employee Relations services.
Typically, all training activities would be held face-to-face and in public venues such as hotel conference rooms. However, when COVID-19 hit in March 2020, bookings at Michelle Halloran’s HR practice were abruptly and severely impacted due to the quarantine measures. The business lost bookings and was faced with zero demand as training sessions could no longer be held physically in a single room.
A Changed Work Environment
Michelle would not have envisioned that her training, which promotes best practice for people management, was something that could be successfully done without being physically in the same room as the trainees.
Prior to the pandemic, a training day usually involved an early start and travel to the training location. She would need to liaise with IT/AV staff at the venue to ensure the presentation technology was set-up and working properly before conducting a full day of training then travelling home.
A day’s training session doesn’t just happen without a lot of preparation work during the weeks or even months prior to the event and on the day itself. Scheduling a day when busy executives were able to get together at the same time for a training session was a typical challenge as well as finding a venue at a location that suited everyone. Once a venue was agreed, the quality of its IT and AV connectivity could be a challenge, taking up much of Michelle’s time as she worked with IT admins to ensure her presentations would be delivered clearly and smoothly to her audience.
These logistical challenges had the potential to negatively impact the business. If Michelle was unable to find a suitable date or venue location, it was possible that she would lose the booking. Having to postpone sessions would also have an adverse effect on cash-flow and business planning