Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible.
Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.
GESDOCUMENT IMPLEMENTS AVAYA VIDEO SOLUTIONS IN ALL ITS OFFICES
The business consultancy Gesdocument, which has been growing rapidly since 2005, decided to improve its video communications system in order to provide services to companies located throughout Spain and abroad. The Scopia XT5000 solution from Avaya allows multiple connections to be established from fixed and mobile locations, both internal and external.
- To improve communications between offices
- To establish multiple connections between both physical and mobile locations
- To replace the current videoconferencing equipment, reusing it for backup conference rooms
- All offices connected by videoconferencing
- Integration of easy-to-use mobile devices to include customers and/or partners in video meetings
- Time and international travel cost savings
Gesdocument is a business consultancy operating in Spain’s main cities: Barcelona, Madrid, Valencia, Bilbao and Zaragoza. It provides consultancy on labor, tax, accounting and commercial matters; international mobility; recruitment and legal advice for national and international companies.