Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible.
Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.
With more functionality for less money and a more robust and flexible architecture, Avaya offered the best solution.
FLANDERIJN DEBT RECOVERY AND BAILIFFS SERVICES. PAYMENTS: ALMOST ALWAYS PROBLEM-FREE.
Sometimes an issue regarding a payment can arise. If the parties involved are unable to work things out, calling in a specialist is the obvious solution. Flanderijn is such a specialist relying heavily on making proper arrangements, where reliable communication is crucial.
Customer Service Comes First
High Service Levels Require a Strong Communication Infrastructure
- Unplanned system outages
- No reporting tools
- Multiple communication systems at different locations
- One consolidated and redundant solution
- Improved accessibility for employees
- Reporting tools
More Functionality for Less Money
After analyzing Microsoft Lync and Avaya IP Office, a clear choice was made for the latter. With more functionality for less money and a more robust and flexible architecture, Avaya offered the best solution. The cornerstone of the infrastructure is the Server Edition of Avaya IP Office, the virtual management interface. The environment is accessed through employees’ fixed phones with the Avaya one-X® Portal software package. For mobile devices, Avaya one-X® Mobile is used. As the firewall, the Session Border Controller (SBC) makes sure connections are highly secure, while the switchboard completes the environment as a soft console.
The new infrastructure with Avaya IP Office now provides significantly improved accessibility. The ‘presence’ feature enables employees to find each other quickly, and depending on the situation they can directly contact each other by email, voice, video, or cellphone. Communications have improved for Flanderijn’s customers as well. Call forwarding and routing between sites has been greatly simplified and all calls can be placed quickly and efficiently, boosting satisfaction among both clients and debtors.
Finally, reports from IP Office give management at Flanderijn good insight into the performance of this new communication infrastructure, enabling them to intervene proactively to increase client satisfaction and report to clients about the level of accessibility offered to their debtors. With this scalable environment, Flanderijn is equipped to offer the best possible service to allow payment collections to run even more smoothly.
Founded in 1948, Flanderijn was originally based in Rotterdam. Flanderijn is one of the longest-existing debt recovery and enforcement agencies in the Netherlands. Flanderijn has a nationwide network of fifteen offices, with which the organization is well equipped to look after the interests of its customers on a national, regional, and international level. Flanderijn also meets all quality standards and is a member of the Bailiff Guarantee Fund.