Find a Case Study

Narrow Results By:

There are 17 Case Studies MATCHING YOUR SEARCH SELECTION(S).

Your Selections:
United Kingdom
1-99 Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Retail

dwell

Since upgrading its customer contact operation with Avaya IP Office™ Contact Center, leading UK furniture retailer dwell has been able to...

Topic: Multi-channel, Team Efficiency, Customer Service
1-99 Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Cloud
Retail

W. Bruford

W. Bruford’s legacy in-store server and Panasonic phone system was over six years old and had limited functionality, with nothing more sophisticated t

Topic: Team Efficiency, Unified Communications, Customer Service, Cloud
100-2,499 Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Retail

Gtech

Gtech can now provide industry-leading customer service thanks to deployment of Avaya Contact Centre...

Topic: Team Efficiency, Customer Service, Multisite - Branches
100-2,499 Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Other

Manning Stainton Estate Agents

Manning Stainton Estate Agents experienced frustration from slow data network connectivity, compounded by distorted and unreliable voice calls due to

Topic: Team Efficiency, Customer Service
Manning Stainton Estate Agents
100-2,499 Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Professional Services

CET

Insight into Inbound Callers’ Needs Sparks Creation of Outbound Calling Team and New App for Contractors

Topic: Team Efficiency, Customer Service
CET Image
2500+ Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Professional Services

SThree Lifts Employee Engagement with Avaya Scopia

By introducing Avaya Scopia to enable international videoconferencing and collaboration, specialist staffing group SThree has reduced its...

Topic: Bring your Own Device (BYOD), Global Teams, Team Efficiency, Unified Communications
SThree
100-2,499 Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Government

Southwark Council Cuts Wait Times in Half

By ending its outsourcing contract and setting up a brand new customer contact centre in-house, Southwark Council has not only reduced costs but...

Topic: Customer Service
Contact Center Efficiency and Engagement from Avaya
1-99 Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Professional Services

TWM Solicitors

TWM Solicitors is a leading law firm providing a full range of services to individuals, businesses and other organisations...

Topic: Team Efficiency
twm Solicitors
100-2,499 Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Retail

Hillarys Blinds

Avaya Aura® Contact Center helps Hillarys Blinds take its customer experience to the next level.

Challenges ...

Topic: Multi-channel, Customer Service
Hillary's Blinds
100-2,499 Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

General Services

ITE Group

The Scopia solution has transformed ITE’s approach to video conferencing, allowing global collaboration using standards-based any-device-to-any...

Topic: Bring your Own Device (BYOD), Global Teams
ITE Group
100-2,499 Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

General Services

Utilitywise

In the highly competitive privately owned contact centre outsourcing industry, advanced, reliable and resilient technology can often be the key...

Topic: Customer Service
Utilitywise
100-2,499 Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

General Services

Claxson Group

With a business model built on a foundation of responsive service and support, an effective and reliable call centre is imperative for The...

Topic: Work @ Home
Claxson Group
Error: There was a problem processing your request.