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2500+ Employees
Customer Experience & Contact Center​

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Government

Portugal 112

112 is the one and only emergency call number in Portugal...

Topic: Customer Service
Portugal 112 cs
100-2,499 Employees
Cloud
Government

City of Martinsville

Combination of Avaya IP Office, Amazon Web Services creates feature-rich, resilient business communications offering.

Topic: Cloud
Martinsville,VA-Case Study
100-2,499 Employees
Unified Communications

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Manufacturing

Fiber Industries

For more than a decade, the doors had been shuttered at “The Palmetto Plant” in Darlington, SC...

Topic: Cloud
Fiber Industries-Case Study
2500+ Employees
Unified Communications

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Technology

Cerro Gordo, Iowa

Cerro Gordo County, located in Northern Iowa, has a population of 43,000 residents within its sixteen townships and ten incorporated...

Topic: Multi-channel, Unified Communications, Network Security, Multisite - Branches
Cerro Gordo, Iowa-Case Study
2500+ Employees
Unified Communications

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Customer Experience & Contact Center​

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Cloud
Technology

CIEE

Strengthening the partnership that is already more than 15-years strong, Avaya has been hired to provide solutions enabling CIEE integrated and...

Topic: Multi-channel, Team Efficiency, Unified Communications, Customer Service, Cloud, Improved employee productivity
CIEE
100-2,499 Employees
Customer Experience & Contact Center​

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Government

Eastern Sicily 112 PSAP

Sicily covers an area of 25.711 km2 and is home to 3 million citizens...

Topic: Emergency Services - E911
EASTERN SICILY 112 PSAP
2500+ Employees
Customer Experience & Contact Center​

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Other

Telekom Serbia

Telekom Serbia, the biggest communications company in Serbia, has played a major role in developing the country’s infrastructure over...

Topic: Customer Service
Telekom Serbia
100-2,499 Employees
Unified Communications

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Transportation

Allo Taxi

Allo Taxi is becoming the "go-to provider" of ground transportation in Lebanon by leveraging Avaya IP Office™ Platform's...

Topic: Customer Service
Allo Taxi
100-2,499 Employees
Unified Communications

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Government

Marion County

Learn how the Marion County IT department slashed costs while modernizing its unified communications system with features like voicemail-to-email...

Topic: Unified Communications
Marion County 770x580
100-2,499 Employees
Unified Communications

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Customer Experience & Contact Center​

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Services
Sports & Entertainment

New York Mets

A high-quality customer experience isn’t a game for the NY Mets, it’s a business imperative...

Topic: Bring your Own Device (BYOD), Mobile Collaboration, Stadium Technology, Unified Communications, Customer Service
null
1-99 Employees
Customer Experience & Contact Center​

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Cloud
Other

Ozonetel

Learn how Ozonetel, a pioneer in cloud contact center solutions, dramatically reduced their time to market, gain a competitive edge with the...

Topic: Customer Service, Cloud
Ozonetel_770x580
100-2,499 Employees
Unified Communications

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Cloud
Insurance

Florius

Learn how Florius & Dimension Data collaborated to make life better for customers, easier for employees & lower costs using Avaya call...

Topic: Multi-channel, Customer Service
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