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IT Solutions Provider Transforms the Way it Works with Avaya Fabric Connect
When leading Thai IT solutions provider CTC moved to new premises to support its growing operation, it chose a new unified communications infrastructure centered on Avaya Fabric Connect. Now its staff can benefit from mobile working and a host of new UC tools that make them more productive and improve the service CTC delivers to its customers and partners.
"Our engineers really enjoyed implementing the Avaya solutions."
-Kanin Ananraya, Assistant managing Director
A Full Stack Solution
Implemented Ahead of Schedule
The foundation of the solution was Avaya's pioneering Fabric Connect which provides CTC with the capacity and reliability it needs. Invaluably, Fabric Connect also dramatically simplified initial implementation, as CTC's Assistant Managing Director Kanin Ananraya explained, "Traditionally, when you roll out a new network, you need to configure each protocol on each device. With Fabric Connect, it's plug and play: you just configure each end and it does the rest."
That dramatically improved time to service for CTC's new infrastructure: in fact, it was completed ahead of schedule and as Ananraya recalled, "our engineers really enjoyed implementing the Avaya solutions."
- Provide a comprehensive modern and flexible unified communications infrastructure suited to a leading IT company and its brand new premises
- More responsive customer service and more channels to interact with customers and partners
- Increased reliability, security and scalability
- Greater flexibility for CTC staff: mobile working as standard, BYOD available
- Enhanced employee productivity with single number reach, IM, directory, and conference browser control
- Implemented ahead of schedule
Security, Reliability and Mobility
New Tools for User Productivity
Driving Customer Satisfaction
Avaya is the Answer
APPLICATIONS, SYSTEMS AND SERVICES
- Avaya Fabric Connect
- Avaya IP Office
- Virtual Services Platform (VSP) 7000 series and 4000 series
- Identity Engines
- Session Border Controller for Enterprise
- Wireless LAN 9100
Comp Trading Company (CTC) is a fast-growing IT solutions provider, with customers including over 500 leading businesses and government departments in Thailand. Founded in 1985, CTC offers full life-cycle IT services including consultancy, system integration and ongoing maintenance and support.