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“The Avaya platform has shown its scalability and continues to grow with our business requirements and staffing levels.”
– Mike Aikins, Chief Operations and Technology Officer, Chi-X
CHI-X RELIES ON AVAYA IP OFFICE FOR DYNAMIC REAL-TIME GLOBAL COLLABORATION
Stock exchange uses Avaya IP Office 500 system to deliver real-time, secure and high quality communications for clients and staff both in Australia and around the world
Chi-X Australia, the only rival to Australia’s main stock exchange, regularly has daily trading turnover of more than A$1 billion. It can now deliver more effective engagement to its clients since deploying Avaya’s IP Office 500, which was installed and implemented in just two weeks.
Creating a scalable, global platform
Chi-X Australia was looking for a market-leading voice and unified communications technology partner to join its virtual team of strategic vendors. Mike Aikins, Chi-X’s Chief Operations & Technology Officer, said the system supporting the company’s Australian site was no longer meeting its needs.
“The time was right to replace this system with a platform that provided technical excellence, scalability and international capabilities, with the focus being on customer experience, efficient business processes and ease-of-use for employees,” he said. Chi-X was looking for a partner that had four qualities: proven cost performance, technical excellence, local vendor commitment and great support, combined with a willingness to partner across the Chi-X group. “The local Avaya management team including managing director Tony Simonsen and Avaya partner CCNA worked with us to develop a partnership and technical solution that drove the adoption of Avaya across Chi-X offices in Japan, Hong Kong and Australia.”
Avaya offers flexible solution
Reasons for choice
Into the future
- Avaya IP Office – installed, configured and fully operational within 2 weeks
- Session Border Controller and Avaya 3549GTS Ethernet Routing Switch
- Voicemail Pro, 9608 and 9641 IP Deskphones, plus softphones and other powerful user tools on staff laptops and smartphones
A subsidiary of global market operator Chi-X Global Holdings LLC, Chi-X Australia offers a valuable alternative for trading ASX securities using its low latency, high performance, proven trading system. Its launch introduced to the Australian market innovative new orders types, the potential for lower costs and a more efficient way to trade. Owned by a consortium of major financial institutions, Chi-X Global Holdings LLC operates market centers in Australia, Canada and Japan. Chi-Tech™, the technology services unit of Chi-X Global, provides technology to its business lines and the Chi-FX™