When Ken Bahls joined Cerro Gordo County as Director of IT, he faced several challenges that he characterizes as common in small counites. One pressing issue was a phone system that hadn’t been properly maintained and required immediate attention.
“The phone system we had wasn’t updated on a regular basis and that caused business continuity issues and resulted in exorbitant maintenance costs,” Bahls explains.
He quickly identified Avaya IP Office as the answer to the phone problems and describes the solution as “an ideal fit for small and medium-sized counties.”
“IP Office has helped stabilize our network and provided the failover we were lacking,” says Bahls. “For resource-constrained county agencies, it’s very compelling in terms of the price point and the value offered.”
Bahls and his IT team of five migrated to Avaya IP Office, which supports 200 users at Cerro Gordo’s two primary locations, the courthouse and the law enforcement complex. Not only did the Avaya implementation result in a boost in reliability, it provided rapid and significant ROI.
Address aging, neglected phone system to rein in exorbitant maintenance fees
Gain communications stability necessary to run law enforcement and courthouse
Immediate, significant ROI realized
Reliable, easy to manage phone solution
IT team freed up, can focus on value-added initiatives
Access to 21st-Century phone features and functionality