Capita IT Services
Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible.
Capita Uses Cloud Contact Centres to Manage the UK’s National Health Service – And Itself
– Sam Grant, Telephony Manager at NHSBSA
Journey to Better Service
The Reliability of the Cloud
Products & Solutions:
- Avaya Collaborative Cloud™
- Avaya Aura® Call Center Elite
- Communications Manager
Today, more than 25,000 workers get their communications delivered via Capita IT Services’ managed voice service, of which 13,000 - or more than half - are contact centre agents.
Capita IT Services is a leading provider of ICT solutions, outsourced or managed IT and value-added reseller services. Working in partnership with over 3,800 customers across public and private sectors the solutions bring people, processes and technology together to transform business. The portfolio covers Infrastructure and Cloud, End User Computing, Network, Security and ISP, Unified Communications, Contact Centres and Technology Solutions. www.capita-its.co.uk