Beyond Social Services
Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.
Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible.
GOING BEYOND. SINGAPORE NGO LOOKS FOR NEW WAYS TO ASSIST AT-RISK YOUTH
- Need for updated phone system and simplified contact center to handle increased call volume
- Easier for staff and volunteers to stay in regular contact with young people
- Appointments and reminders can be made via phone – meaning fewer face-to-face visits are missed
- Incoming numbers can be recognized, so families are called back even if their initial call is missed
- Easier for young people to contact key workers, who now have individual voicemail accounts and direct lines
- Conference call capabilities with internal and external parties and other collaboration features
APPLICATIONS, SYSTEMS AND SERVICES
- Avaya 4610 Series and 4620 Series IP Phones
- Aura Communication Manager Release 6.3
- Avaya Aura® Call Center Elite
- Avaya One-X® Agent softphones
- Avaya G450 Media Gateway
- Avaya Basic Call Management Reporting Solution
- Avaya Interactive Voice Response
- Avaya Fabric Connect
- Avaya Ethernet Routing Switch 4000 series
About Beyond Social Services
Beyond Social Services is a charity dedicated to helping children and youth from less privileged backgrounds break away from the poverty cycle. They provide guidance, care and resources that enable families and communities to keep their young people in school and out of trouble. It is currently in contact with over 5,800 young people living in 5 public rental housing estates in Singapore.