Angel Mir-Portes Bisbal
Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.
Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible.
ÁNGEL MIR – PORTES BISBAL UPDATES ITS TELEPHONE COMMUNICATIONS WITH AVAYA SOLUTIONS
This Spanish company with over 48 years of experience manufacturing and assembling industrial and residential doors has chosen Avaya solutions to upgrade its telephone communications system. Telpymser has guided and advised them throughout the transition process.
As for models 1408 and 1416, they incorporate a familiar interface, combining the best of the past and present. The fixed keys (that are familiar to users of any telephone) provide easy access to the most common functions, while the softkeys provide contextual guidance and prompts for easy and efficient use.
They have also acquired nine Avaya One-X Mobile Preferred licenses, an application that provides full unified communications capabilities and helps users conduct business while moving from place to place (BYOD).
- Switchboard jammed with call traffic
- Lack of information on call data, origin, reports etc.
- Obsolete system with limited features
- Direct lines to each department
- Caller ID, call data and advanced reporting features
- Improved call traffic
ABOUT ÁNGEL MIR – PORTES BISBAL
Ángel Mir - Portes Bisbal is the largest Spanish company involved in the manufacturing and assembly of industrial and residential doors. It has more than 160 employees in Spain and international coverage through distributors located in various countries throughout the world. It has over 48 years of experience in manufacturing and assembling doors, loading points and other products geared to all economic sectors, both private and public, corporate and industrial.