Avaya Cloud Contact Center

YOUR CONTACT CENTER DELIVERED PURELY AS A SERVICE IN THE CLOUD

The strategy behind your contact center is simple: serve customers well, ensure agents are productive, and keep your costs as manageable as possible. Thankfully, Avaya is here to help you with all three. By delivering your full-featured contact center from the Avaya Communications Cloud, there’s no hardware for you to manage, no licenses for you to update, and the peace of mind knowing you’re always up to date in a secure, compliant, worry-free Contact Center as a Service (CCaaS) solution your agents will love. And in the Cloud, you just pay as you go for an affordable monthly price.

EXPLORE MORE CHANNELS

Your demanding customers want to get in touch with you via phone, text, social, email, web chat and other channels. Expand to meet these new demands with multiple digital channels available right out of the box—all on the same, powerful Avaya platform in an environment your agents operate easily.

UNIFY SOLUTIONS

Hearing “there’s an app for that” can get tiring and expensive when it comes to all the ancillary services your contact center needs. Stop the vendor sprawl with a unified cloud solution providing customer interaction, call recording, screen capture, IVR technologies and more—all in one, integrated platform.

STAY SECURE

Avaya Cloud Contact Center is purpose-built to provide GDPR compliance, advanced encryption, PCI Tier 1 compliance for sensitive personal or financial information, and HIPAA regulatory compliance to meet stringent medical industry standards right out of the box. There’s nothing else to buy or tack on.

BE FUTURE PROOF

You’ll always be up to date with Avaya Communications Cloud solutions. No matter what the industry throws your way, you get the best and greatest Avaya and industry technology at your fingertips automatically, and you’ll be fully supported 24/7 along the way. It’s all included with Avaya CCaaS.

Error: There was a problem processing your request.